What we do
Notices
In step with the recent reduction in the US Federal Funds Rate, Butterfield’s US and CI dollar prime rates for residential mortgages, consumer loans and corporate loans will decrease by 0.25% to 6.75% effective December 12, 2025.
We want to make sure we are using the right information to contact you. If you have recently got a new e-mail address, mobile number or moved house, please let us know so we can better serve you with relevant Butterfield information and updates.
You can update us via Butterfield Online using your secure mailbox. This can be completed by navigating to your mailbox upon signing in. Click ‘Compose Message’ and select the first option from the drop-down category. Please include your account number as part of your submission:
Alternatively, you can complete this process in-person by visiting one of our Banking Centres.
We’re here to help. Our client services team can be reached at +1 (345) 949 7055 or [email protected] from Monday to Friday from 8:00 a.m. to 5:30 p.m. with the exception of public holidays.
Remember, Butterfield will never ask you to provide any personal information such as login credentials, PINs or one-time security codes over e-mail or via an SMS. Visit the Security & Fraud section of our website for more tips on how to protect your accounts.
The global financial industry, including Butterfield is preparing to transition away from a key benchmark interest rate – the London Interbank Offered Rate, or LIBOR – to new alternative reference rates. Regulators have called for LIBOR to be replaced, with a transition period continuing in 2022, thereby allowing Butterfield time to engage with customers, who have credit / loan agreements that incorporate adjustable interest rates and LIBOR referenced as a benchmark.
Whilst the global LIBOR transition is an evolving process, Butterfield’s immediate response is to provide awareness of this process and thereafter ensure a smooth transition for customers. Therefore Butterfield has been orderly transitioning customers to alternate reference rates and these actions will continue for the remainder of transition period. Customer credit agreements are being reviewed to determine any requirement for amended contract language to incorporate a replacement rate.
Butterfield will be proactively contacting customers during the transition period to discuss the relevant approach. Importantly the Bank will be guided by industry language and regulatory standards to ensure customer consistency and fairness with the approach adopted.
To minimise future impact and disruption, Butterfield will no longer issue any new Credit Agreements that use LIBOR as a sole reference interest rate.
Should our customers have any questions regarding LIBOR transition or Credit Agreements, they should contact their Relationship Manager or the Client Services Team to discuss.
Please be advised that effective 1 August 2023, Butterfield will no longer offer cheque encashment services to non-Butterfield clients.
If you would like to open a Butterfield Bank account, you can do so at any of our Banking Centres (via our Client Services Help Desk). Navigate to the Personal Banking tab for further details on the account opening process and to find related application forms.
Thank you for your co-operation.
Body Updated Standard Settlement Instructions for Incoming New Zealand Dollar (NZD) Wire Payments to Butterfield. View International Money Transfers for more details.
Updated Standard Settlement Instructions for Incoming Australian Dollar (AUD) Wire Payments to Butterfield. View International Money Transfersfor more details.
Butterfield is regulated in a number of jurisdictions - please click here for Legal & Regulatory information pertaining to Butterfield.