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National Heroes Day Banking Hours

Butterfield will be closed on Monday, 20 June, 2022 for National Heroes Day. To access your accounts, please use our Butterfield Online, ATM and mobile banking services.



Our Banking Centres will re-open on Tuesday, 21 June, 2022 from 9:00 a.m. – 4:00 p.m.

We have moved! Our new address is: PO Box 250, IFC6, IFC Jersey, St Helier, Jersey, JE4 5PU.

 

Please be advised our Island Saver and Notice account rates have been updated. To view our current rates please click here.

Butterfield will be closed on Monday, 13 November, for the Remembrance Day public holiday. Our Banking Centres will reopen on Tuesday, 14 November, at 9 a.m. To access your accounts, please use Butterfield Online and our ATM network.

Old Sterling Banknotes – removed from circulation on 1 October 2022.

Please be advised that as of Saturday, 1 October 2022, Butterfield will not accept old paper sterling notes for banking deposits or transactions as they will no longer be legal tender. The official last day of use is Friday, 30 September 2022.

Butterfield clients are encouraged to deposit old notes or swap them out for the new polymer ones at any Butterfield Banking Centre before Saturday, 1 October 2022. From this date, only polymer sterling banknotes will be accepted.

We will be closed on Monday, 23 January 2023 for National Heroes Day. Our Midtown Plaza Banking Centre will be this Saturday from 9:00 a.m. until 12:00 p.m. and otherwise all Banking Centres will reopen on Tuesday, 24 January 2023, with normal operating hours of 9:00 a.m. - 4:00 p.m. You can continue to access your accounts during the public holiday by using our Butterfield Online, ATM and mobile banking devices.

Please be advised our General Terms and Conditions have been updated in reference to a new clause 11.3.  Please click here to view the full document.

Holiday Banking Hours:

Butterfield will be closed from 2 p.m. on Friday 23 December and will reopen 9 a.m. Wednesday 28 December, 2022.

We will close again from 4 p.m. on Friday 30 December, 2022 and will reopen 9 a.m. Tuesday 3 January, 2023.

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Update on Saturday Banking: Saturday Banking will be temporarily suspended as we allow time for annual training and infrastructure investment initiatives. To access your accounts, please use our Butterfield Online, ATM and mobile banking services. Saturday Banking hours will resume as normal on March 4th.

Please be aware that we will be carrying out work on our technology systems from 6 pm on Friday, 6 October. Butterfield Online and Saturday Banking will be unavailable this weekend. All services are expected to resume as normal on Monday, 9 October. 

Butterfield will be closed on Monday, 2 September 2024, for the Labour Day public holiday. To access your accounts, please use Butterfield Online and our ATM network.

Our Banking Centres will re-open on Tuesday, 3 September 2024, from 9:00 a.m. - 4:00 p.m.

Butterfield will be closed on Monday, 17 June 2024 for the King’s Birthday public holiday. To access your accounts, please use Butterfield Online and our ATM network.

Our Banking Centres will re-open on Tuesday, 18 May 2024 from 9:00 a.m. - 4:00 p.m.

Update on Saturday Banking: We are pleased to announce the return of Saturday Banking. Our Front Street Banking Centre will be open from 10:00 a.m. to 3:00 p.m. every Saturday for you to take care of your personal banking needs.

Update on Saturday Banking: Saturday Banking will be temporarily suspended effective 15 July 2023, as we allow time for annual training and infrastructure investment initiatives. We will advise when Saturday Banking services have resumed. To access your accounts, please use Butterfield Online and our ATM network. We apologise for any inconvenience caused.

Hurricane Lee Advisory: Please be advised that our offices and Banking Centres in Bermuda will be open for business from 12:00 p.m. to 4:00 p.m. today.

The ATMs at Collector’s Hill, Modern Mart, Somerset MarketPlace and Somerset Banking Centre are back in service and Saturday banking will be available tomorrow at Front Street from 10:00 a.m. to 3 p.m. 

We are pleased to report the issue with debit card settlements has been fixed for the vast majority of accounts impacted, and we are working to correct the few outstanding. If you still see an issue with your account and you require access to blocked funds immediately, please contact the call centre.

Please be advised that our Banking Centres will be closing at 2:00 p.m. on Friday, 6 October. Butterfield Online will also be unavailable this weekend from 4:00 p.m. on Friday, 6 October until Monday, 9 October at 9:00 a.m. as part of a scheduled systems update.

Our Island Saver Instant Access account now has a reduced minimum of £10,000. Click here for more details

Our Fee Schedule has been updated, effective Friday, 1 March 2024. For full details, please review the Fee Schedule here

 

Butterfield will be closed on Monday, 17 June 2024 for the National Heroes Day public holiday. To access your accounts, please use Butterfield Online and our ATM network.
All Banking Centres will reopen on Tuesday, 18 June 2024, with our normal operating hours of 9:00 a.m. - 4:00 p.m.

Our Schedule of Charges for Personal and Corporate Banking services have been updated, effective Tuesday, 2 January 2024. For full details, please review the Schedule of Charges documents in our website footer below. 

Our Schedule of Charges for Personal and Corporate Banking services have been updated, effective Tuesday, 2 January 2024. For full details, please review the Schedule of Charges documents in our website footer below. 

Please be advised our Island Saver and Notice account rates have been updated.. To view our rates please click here.

Website Legal Information

Butterfield products and services listed on this website are available only in those jurisdictions where they may be legally offered or obtained.

Our investment vehicles and services have not been registered or licensed under any United States securities legislation and are not being offered, directly or indirectly, in the United States or in any of its territories or possessions or areas subject to its jurisdiction or to its citizens or persons thereof. "United States" is herein defined meaning the United States of America (including the States and the District of Columbia), its territories, its possessions and other areas subject to its jurisdiction including the Commonwealth of Puerto Rico and "US person" includes any national, citizen or resident of the United States, a corporation, partnership or other entity created or organised in and under the laws of the United States or any political subdivision thereof, and any estate or trust which is subject to United States federal income taxation regardless of the source of its income.

EXCLUSIONS OF LEGAL LIABILITY

Although we have tried to make this site as accurate and easy to use as possible, we disclaim all express or implied warranties that this site is accurate, complete, or up to date. We will have no liability if it is not.

The fact that information, products or services are shown on this site does not necessarily mean that:

  1. you should rely on the information
  2. the products and services that we provide are suitable for you
  3. the services on this site are still available
  4. the services available may not have changed

This website contains links to third party websites which are hosted and maintained independently. We have no control over the content or security of any such site and you link to such websites at your own risk.

Any personal data provided by you in response to this website or otherwise may be held and processed by us, and will not be used other than in the normal course of our business. We may pass information about you to other Butterfield Group companies. Further information on the collection and use of personal data by Butterfield is contained in our  Privacy Statement

The contents of this website, including these Legal Notices, are subject to change by us without notification.

Website Cookie Policy

At Butterfield, we understand that website users are concerned about their privacy and the information we gather about them. Butterfield is committed to protecting the privacy of clients using its websites and ensuring that all transactions are as secure as possible.

We gather information about visitors to our websites for internal tracking purposes, to evaluate our websites’ technical capabilities, to make our websites useful to you, and to respond to specific requests for information or services.

We use cookie technology to learn certain information about visitors to our websites. This information helps us provide an online service best suited to the devices from which users are connecting, and assists us in preventing and detecting fraud. The information we collect includes data about users’ domains, web browsers and devices used, as well as the dates and times of visits to our website, the pages on our websites that are visited, and items that are downloaded from those pages.

We do not use cookies to track users’ online activities after leaving our sites, and we do not store personal information in them that others could read and understand. We do not sell or distribute cookie information.

What is a cookie?

A cookie is a package of data containing a string of text that identifies you as it travels between your device and servers hosting Butterfield websites. This helps ensure the right information is delivered to the right destination.

The data contained within cookies is encrypted so it may not be tampered with or viewed by another party. Only servers hosting Butterfield websites may read these Accordion cookies; your web browser ensures that these cookies are not sent to other websites.

You can change your browser settings to refuse cookies or let you know each time a website tries to set a cookie. However, refusing cookies in this way means some websites or parts of websites will not work properly.

Different types of cookies

Session cookies
Persistent cookies
First-party cookies
Third-party cookies

Cookie categories

The types of cookies used on Butterfield websites fall into three categories: (1) strictly necessary; (2) analytics; and (3) profile.

Strictly necessary
Analytics
Profile

Cookies in e-mails

In addition to cookies we use on our websites, we may also use cookies when we send you e-mails and electronic “push” notifications. This enables us to know whether you have opened an e-mail/notification and how you have interacted with it. Cookies may be set on your device if you enable images or click on a link within the e-mail. You can set your cookie preferences within the browser you use for webmail or within your e-mail app.

Altering your cookie preferences

If you previously accepted the use of a certain category of cookie, and now wish to refuse it, that won’t automatically delete cookies downloaded to your device in the past. We may still use the information collected when you had previously provided your consent.  When you change your settings to disable other-than strictly necessary cookies, we will update our systems as soon as reasonably possible to stop using those cookies to capture any further data.

Cookies with more than one use

Some cookies can be used to collect data for more than one purpose. We will only use those cookies for their strictly necessary purposes unless you have given your consent to any other uses they have.

Multiple users

If more than one person uses your device, the cookie preferences established by previous users of this site will continue to apply when you visit this site, unless you change them.

Modifications to policy

Butterfield reserves the right to amend, modify or discontinue this cookie policy at any time, for any reason. The content and services found on this website, including the legal notices, are subject to change at any time without notification. You agree to revisit this page regularly and your continued access to the website will mean that you agree to the changes.

Manage your cookie preferences

You can review and change your consent regarding the use of other-than strictly necessary cookies by this website at any time by clicking here.

Privacy Notice 

The activities of Butterfield Group, pertaining to the collection, use, sharing and retention of data, are governed by privacy and data protection laws and regulations in the jurisdictions in which we operate. These include the EU General Data Protection Regulation, as well as Bermuda’s Personal Information Protection Act, 2016, and the Cayman Islands Data Protection Law, 2017. Part of our obligation under relevant legislation is providing information to individuals whose data is collected about the kind of information we collect, what we do with it, and what rights individuals whose data we hold have with respect to its accuracy and use.

Below, you will find detailed information on these topics, as well as instructions about who to contact if you have questions or concerns about how your personal information is collected and used by Butterfield.

Information we collect
Why we need it
How your information is shared and stored
Your rights
Firewalls
Security audits
Digital certificates
Children's online privacy protection
Disclaimer

Detailed privacy statement
Candidate privacy statement