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National Heroes Day Banking Hours

Butterfield will be closed on Monday, 20 June, 2022 for National Heroes Day. To access your accounts, please use our Butterfield Online, ATM and mobile banking services.



Our Banking Centres will re-open on Tuesday, 21 June, 2022 from 9:00 a.m. – 4:00 p.m.

We have moved! Our new address is: PO Box 250, IFC6, IFC Jersey, St Helier, Jersey, JE4 5PU.

 

Please be advised our Island Saver and Notice account rates have been updated. To view our current rates please click here.

Butterfield will be closed on Monday, 13 November, for the Remembrance Day public holiday. Our Banking Centres will reopen on Tuesday, 14 November, at 9 a.m. To access your accounts, please use Butterfield Online and our ATM network.

Old Sterling Banknotes – removed from circulation on 1 October 2022.

Please be advised that as of Saturday, 1 October 2022, Butterfield will not accept old paper sterling notes for banking deposits or transactions as they will no longer be legal tender. The official last day of use is Friday, 30 September 2022.

Butterfield clients are encouraged to deposit old notes or swap them out for the new polymer ones at any Butterfield Banking Centre before Saturday, 1 October 2022. From this date, only polymer sterling banknotes will be accepted.

We will be closed on Monday, 23 January 2023 for National Heroes Day. Our Midtown Plaza Banking Centre will be this Saturday from 9:00 a.m. until 12:00 p.m. and otherwise all Banking Centres will reopen on Tuesday, 24 January 2023, with normal operating hours of 9:00 a.m. - 4:00 p.m. You can continue to access your accounts during the public holiday by using our Butterfield Online, ATM and mobile banking devices.

Please be advised our General Terms and Conditions have been updated in reference to a new clause 11.3.  Please click here to view the full document.

Holiday Banking Hours:

Butterfield will be closed from 2 p.m. on Friday 23 December and will reopen 9 a.m. Wednesday 28 December, 2022.

We will close again from 4 p.m. on Friday 30 December, 2022 and will reopen 9 a.m. Tuesday 3 January, 2023.

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Update on Saturday Banking: Saturday Banking will be temporarily suspended as we allow time for annual training and infrastructure investment initiatives. To access your accounts, please use our Butterfield Online, ATM and mobile banking services. Saturday Banking hours will resume as normal on March 4th.

Please be aware that we will be carrying out work on our technology systems from 6 pm on Friday, 6 October. Butterfield Online and Saturday Banking will be unavailable this weekend. All services are expected to resume as normal on Monday, 9 October. 

Butterfield will be closed on Monday, 2 September 2024, for the Labour Day public holiday. To access your accounts, please use Butterfield Online and our ATM network.

Our Banking Centres will re-open on Tuesday, 3 September 2024, from 9:00 a.m. - 4:00 p.m.

Butterfield will be closed on Monday, 17 June 2024 for the King’s Birthday public holiday. To access your accounts, please use Butterfield Online and our ATM network.

Our Banking Centres will re-open on Tuesday, 18 May 2024 from 9:00 a.m. - 4:00 p.m.

Update on Saturday Banking: We are pleased to announce the return of Saturday Banking. Our Front Street Banking Centre will be open from 10:00 a.m. to 3:00 p.m. every Saturday for you to take care of your personal banking needs.

Update on Saturday Banking: Saturday Banking will be temporarily suspended effective 15 July 2023, as we allow time for annual training and infrastructure investment initiatives. We will advise when Saturday Banking services have resumed. To access your accounts, please use Butterfield Online and our ATM network. We apologise for any inconvenience caused.

Hurricane Lee Advisory: Please be advised that our offices and Banking Centres in Bermuda will be open for business from 12:00 p.m. to 4:00 p.m. today.

The ATMs at Collector’s Hill, Modern Mart, Somerset MarketPlace and Somerset Banking Centre are back in service and Saturday banking will be available tomorrow at Front Street from 10:00 a.m. to 3 p.m. 

We are pleased to report the issue with debit card settlements has been fixed for the vast majority of accounts impacted, and we are working to correct the few outstanding. If you still see an issue with your account and you require access to blocked funds immediately, please contact the call centre.

Please be advised that our Banking Centres will be closing at 2:00 p.m. on Friday, 6 October. Butterfield Online will also be unavailable this weekend from 4:00 p.m. on Friday, 6 October until Monday, 9 October at 9:00 a.m. as part of a scheduled systems update.

Our Island Saver Instant Access account now has a reduced minimum of £10,000. Click here for more details

Our Fee Schedule has been updated, effective Friday, 1 March 2024. For full details, please review the Fee Schedule here

 

Butterfield will be closed on Monday, 17 June 2024 for the National Heroes Day public holiday. To access your accounts, please use Butterfield Online and our ATM network.
All Banking Centres will reopen on Tuesday, 18 June 2024, with our normal operating hours of 9:00 a.m. - 4:00 p.m.

Our Schedule of Charges for Personal and Corporate Banking services have been updated, effective Tuesday, 2 January 2024. For full details, please review the Schedule of Charges documents in our website footer below. 

Our Schedule of Charges for Personal and Corporate Banking services have been updated, effective Tuesday, 2 January 2024. For full details, please review the Schedule of Charges documents in our website footer below. 

Please be advised our Island Saver and Notice account rates have been updated.. To view our rates please click here.

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Our personal cards services are also available in Bermuda


We have cards for every life stage and every lifestyle.

Whether you’re looking to simplify your financial life, build your credit profile, or you’re dreaming about one day exploring the world, there’s a Butterfield Card made just for you.

Current Promotions: 

  • Let's Eat Promotion - 15% off all orders of $40 or more (Thursday - Sunday) - full Terms and Conditions HERE

Important information

Fraud Protection
Credit Card Payment Options
Legal Disclaimers
Emergency Telephone Numbers
Chip and PIN | Contactless Payment
Restrictions on Card Processing

Documents and forms

Additional Cardholder Request
Credit Card Transfer Request
Balance Protection
Credit Card Balance Protection Programme
How to File a Claim
Credit Card Autopay Request
Credit Card Limit Increase Request
Lost/Stolen Card Report
General Provisions and Disclaimers

 

Butterfield Card Alerts

Monitor you debit card and credit card activity from your mobile device.

With the Butterfield Card Alerts App, you can:
  • view all card transactions made on your registered credit card.
  • receive alerts on transactions via a push notification directly to your mobile device.
  • setup your alert preferences via merchant type or transaction type.
  • set transaction spend limits per transaction or per month.
  • accept/deny international transactions made in-store.
  • monitor supplementary (shared) cardholders transactions.
  • activate/deactivate your card in the event that it is lost or stolen.

FAQs

What is a card alert?
Do I get alerts for all transactions?
What types of alerts are available?
I do not recognise a transaction, what should I do?
What monitoring options are available?
Are transactions by the supplementary cardholder included?
Start using the Butterfield Card Alerts App
What currency do transactions appear as on the Butterfield Card Alerts App?
Can I review my debit card balance via the Butterfield Card Alerts App?
Can I review my credit card balance via the Butterfield Card Alerts App?

 

Apple, the Apple logo, iPad, iPhone, and iPod touch are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

Android is a trademark of Google Inc. Google PlayTM is a trademark of Google Inc. 

Butterfield does not charge a fee for Mobile Banking. However, third party message and data rates may apply from your wireless carrier. Check with your wireless carrier for details regarding your specific wireless plan and any data usage or text messaging charges that may apply. To be able to use this app, a supported mobile device is needed.

Butterfield is regulated in a number of jurisdictions - please click here for Legal & Regulatory information pertaining to Butterfield.