Online Banking

Using a Web Browser
To login to Butterfield Online on a web browser, visit the secure URL butterfieldonline.com and enter your username and password. As an extra layer of security, we will then send you a 6-digit One-Time Passcode (OTP) via email or mobile push notification. Return to your browser and enter your OTP in the prompt to proceed to your accounts. 

Using the App
To login to Butterfield Online on your phone or tablet, you will need to download the “Butterfield Online Banking” app. Quick links to find the App in the relevant App Stores can be found on this page above. Once downloaded, open the Butterfield Online Banking app and enter your username and password and we will send you your secure 6-digit One-Time Passcode via email or mobile push notification. 

If you have the old “Butterfield Mobile Banking” app installed on your device, it will no longer work. You can delete/uninstall Butterfield Mobile Banking immediately. 

Please note: For your first login on a web browser or using the App, your One-Time Passcode (OTP) will be sent to your registered email address.

If you forget your password, you can visit butterfieldonline.com in your web browser or in the app and click on “Forgot Password” on the login screen. You will then be prompted to enter your User ID and Date of Birth before receiving a temporary password to your registered email address. Alternatively, you can call the Call Centre between the hours of 8am to 5pm at +1 (345) 949 7055. 

If you forget your User ID, please visit any of our Banking Centres in person and someone can assist you.

If you are having trouble logging in, please contact the Call Centre between the hours of 8am to 5pm at +1 (345) 949 7055.

If you are not receiving your 6-digit One-Time Password (OTP), please contact the Call Centre between the hours of 8am to 5pm at +1 (345) 949 7055 and we can assist you.

If you ticked the box on your account opening form to register your interest in Butterfield Online, your account should have been set up automatically and someone from our Call Centre will be in touch to assist you with your first login.

If you have an account already but do not have access to Butterfield Online, please contact the Call Centre between the hours of 8am to 5pm at +1 (345) 949 7055 and we can assist you in setting up your Butterfield Online access.

Please contact the Call Centre between the hours of 8am to 5pm at +1 (345) 949 7055 and we can assist you.

Butterfield Online transfer fees remain the same but are now applied at the time of payment rather than at the end of the month as a consolidated charge. Transfers to third parties are also subject to Cayman Islands Government Stamp Duty of $0.25 per item, which will still be applied at the end of each month as a consolidated charge. Our published schedule of fees for retail and corporate clients can be found on the main "Personal Banking" and "Corporate Banking" pages of this website. 

Main menu> Payments> Set-ups> Manage Beneficiaries and Payees. See the “Add New Beneficiary” button on the right-hand side of the screen in the “Note” section.

Standing instructions help to streamline your payments by automating the transfer of a fixed amount from one account to another on a regular schedule. They are commonly used for recurring expenses, such as rent, mortgage, or subscriptions. 

To see your standing instructions, navigate to Payments > Set-ups > Standing Instructions on the left-hand main menu.

Here you can view your current standing instructions or set up a new one. To set up a new one, tab over to "Set Standing Instructions" and select "Existing Beneficiary". Note: You must have added the intended recipient as a beneficiary before setting up the standing instruction. 

Your existing beneficiaries will be listed in the same way as in the "Transfer Money" section, by "Internal" (BNTB account), "Domestic" (other Bermuda Bank), or "International". 

All necessary account information should load automatically, but you will need to set a few fields:

1. Select the Account Number you wish to debit the funds from (your own account)
2. From the "Transfer Frequency" list, select the frequency with which you wish to execute the Standing Instruction (e.g. Weekly, Monthly, Quarterly, etc...)
3. In the "First Transfer Date from" field, use the calendar tool to select the start date for your new Standing Instruction.
4. The "Last Transfer Date" field can be used to set your Standing Instruction to stop on a certain date or after a certain # of instances. 
5. Lastly, fill in any User or Beneficiary References you wish to include and click Submit. 
6. Once submitted, review all your information to ensure it is accurate and, if so, hit "Confirm". 

A confirmation screen should appear with a success message, along with a Reference Number. If you ever need to view, edit, or delete the Standing Instruction, return to the Standing Instructions page. 

Users have a number of options for Alerts including the ability to set up mobile push notifications so you can be notified instantly of any account activity.

To view the full list of available alerts and manage your own active alerts navigate to “Profile Settings” from the main menu and choose the “My Preference” option.

Standing Instructions (or Standing Orders) are processed on the due date at the beginning of the day, subject to available funds. Where the due date is not a business day, the due date will move to the prior business day. When a Standing Order fails due to insufficient funds, the Bank will retry execution of the event for the next two business days. If it fails after the third try, the Standing Order will not be paid for the particular period and will be moved forward to the next payment date. 

Note: The Bank reserves the right to cancel standing orders without notification, where multiple consecutive Orders have failed without further notification to the customer. 

If you are using a Standing Instruction to purchase Application shares, they will be purchased on the first available trading day of the month for the applicable fund. 

To view pending Credit Card transactions, you need to download the “Butterfield Card Alerts” app. 

All existing loans will be allocated a new loan number in the upgraded system. Nothing about your loan has changed, besides the loan number itself. If you log in to Butterfield Online, you will see both your old loan number and your new loan number on the same screen in the “Loan” section under “Account Details”. Historic loan activity will not be migrated to the new system, however, future activity will be available along with your loan e-statements.

For loans with multiple holders, only the primary holder listed on the account will see their loan number and loan account details. Secondary holders will initially be unable to view their loan details within Butterfield Online, however, we expect to restore this functionality soon.

We have upgraded Butterfield Online to provide the latest in technology, security, and reliability. We’ve also made a number of small changes designed to make online banking more user-friendly and convenient including:

• ​Improved SWIFT Lookup feature and improved overall search capabilities
• New login options on mobile including biometric authentication, pattern-based authentication and PIN based authentication
• More personalisation options including customisable home page and dashboard widgets