Online Banking

Using a Web Browser
To login to Butterfield Online on a web browser, visit the secure URL butterfieldonline.com and enter your username and password. As an extra layer of security, we will then send you a 6-digit One-Time Passcode (OTP) via email or mobile push notification. Return to your browser and enter your OTP in the prompt to proceed to your accounts. 

Using the App
To login to Butterfield Online on your phone or tablet, you will need to download the “Butterfield Online Banking” app. Quick links to find the App in the relevant App Stores can be found on this page above. Once downloaded, open the Butterfield Online Banking app and enter your username and password and we will send you your secure 6-digit One-Time Passcode via email or mobile push notification.

Please note: For your first login on a web browser or using the App, your One-Time Passcode (OTP) will be sent to your registered email address.

If you forget your password, you can visit butterfieldonline.com in your web browser or in the app and click on “Forgot Password” on the login screen. You will then be prompted to enter your User ID and Date of Birth before receiving a temporary password to your registered email address. Alternatively, you can call the Call Centre between the hours of 8am to 5:30pm at (441) 295 1111. 

If you forget your User ID, please visit any of our Banking Centres in person and someone can assist you.

If you are having trouble logging in, please contact the Call Centre between the hours of 8am to 5:30pm at (441) 295 1111.

If you are not receiving your 6-digit One-Time Password (OTP), please contact the Call Centre between the hours of 8am to 5:30pm at (441) 295 1111 and we can assist you.

If you ticked the box on your account opening form to register your interest in Butterfield Online, your account should have been set up automatically and someone from our Call Centre will be in touch to assist you with your first login.

If you have an account already but do not have access to Butterfield Online, please contact the Call Centre between the hours of 8am to 5:30pm at (441) 295 1111 and we can assist you in setting up your Butterfield Online access.

Please contact the Call Centre between the hours of 8am to 5:30pm at (441) 295 1111 and we can assist you.

Main menu >Payments> Set-ups>Manage Beneficiaries and Payees. See the “Add New Beneficiary” button on the right-hand side of the screen in the “Note” section.

Standing instructions help to streamline your payments by automating the transfer of a fixed amount from one account to another on a regular schedule. They are commonly used for recurring expenses, such as rent, mortgage, or subscriptions. 

To see your standing instructions, navigate to Payments > Set-ups > Standing Instructions on the left-hand main menu.

Here you can view your current standing instructions or set up a new one. To set up a new one, tab over to "Set Standing Instructions" and select "Existing Beneficiary". Note: You must have added the intended recipient as a beneficiary before setting up the standing instruction. 

Your existing beneficiaries will be listed in the same way as in the "Transfer Money" section, by "Internal" (BNTB account), "Domestic" (other Bermuda Bank), or "International". 

All necessary account information should load automatically, but you will need to set a few fields:

1. Select the Account Number you wish to debit the funds from (your own account)
2. From the "Transfer Frequency" list, select the frequency with which you wish to execute the Standing Instruction (e.g. Weekly, Monthly, Quarterly, etc...)
3. In the "First Transfer Date from" field, use the calendar tool to select the start date for your new Standing Instruction.
4. The "Last Transfer Date" field can be used to set your Standing Instruction to stop on a certain date or after a certain # of instances. 
5. Lastly, fill in any User or Beneficiary References you wish to include and click Submit. 
6. Once submitted, review all your information to ensure it is accurate and, if so, hit "Confirm". 

A confirmation screen should appear with a success message, along with a Reference Number. If you ever need to view, edit, or delete the Standing Instruction, return to the Standing Instructions page. 

Standing Instructions (or Standing Orders) are processed on the due date at the beginning of the day, subject to available funds. Where the due date is not a business day, the due date will move to the prior business day. When a Standing Order fails due to insufficient funds, the Bank will retry execution of the event for the next two business days. If it fails after the third try, the Standing Order will not be paid for the particular period and will be moved forward to the next payment date. 

Note: The Bank reserves the right to cancel standing orders without notification, where multiple consecutive Orders have failed without further notification to the customer. 

If you are using a Standing Instruction to purchase Application shares, they will be purchased on the first available trading day of the month for the applicable fund. 

Users have a number of options for Alerts including the ability to set up mobile push notifications so you can be notified instantly of any account activity.

To view the full list of available alerts and manage your own active alerts navigate to “Profile Settings” from the main menu and choose the “My Preference” option. 

To view pending Credit Card transactions, you need to download the “Butterfield Card Alerts” app.  

For clients who wish to make a GBP Wire Transfer, you should be aware of the following correct combinations: 

• IBAN + SWIFT code 

          or

• Sort Code + Account Number