You are currently in Cayman Islands
Our online banking services are also available in Bermuda
With Butterfield Online, you can securely access your money whenever and wherever you need it.
Transfer funds, pay bills, review account activity, manage your credit and more.
Use the blue login button at the top right of the page for direct access to your account.
New To Butterfield Online?
Download and complete the application form below, then deliver it in person to any of our Banking Centres.
Download the new Butterfield Online mobile app
Enjoy the convenience and security of Butterfield Online anytime, anywhere with our new 'Butterfield Online Banking' app.
- Available on the App Store
- Get it on Google Play
- Push Notifications for Apple
- Push Notifications for Android
Skip the password, not the security
Use Apple’s Touch ID® and Face ID® and Android’s Touch ID®, Pattern or PIN Authentication to quickly and securely access your accounts.
FAQS
Using a Web Browser
To login to Butterfield Online on a web browser, visit the secure URL butterfieldonline.com and enter your username and password. As an extra layer of security, we will then send you a 6-digit One-Time Passcode (OTP) via email or mobile push notification. Return to your browser and enter your OTP in the prompt to proceed to your accounts.
Using the App
To login to Butterfield Online on your phone or tablet, you will need to download the “Butterfield Online Banking” app. Quick links to find the App in the relevant App Stores can be found on this page above. Once downloaded, open the Butterfield Online Banking app and enter your username and password and we will send you your secure 6-digit One-Time Passcode via email or mobile push notification.
If you have the old “Butterfield Mobile Banking” app installed on your device, it will no longer work. You can delete/uninstall Butterfield Mobile Banking immediately.
Please note: For your first login on a web browser or using the App, your One-Time Passcode (OTP) will be sent to your registered email address.
If you forget your password, you can visit butterfieldonline.com in your web browser or in the app and click on “Forgot Password” on the login screen. You will then be prompted to enter your User ID and Date of Birth before receiving a temporary password to your registered email address. Alternatively, you can call the Call Centre between the hours of 8am to 5pm at +1 (345) 949 7055.
If you forget your username, please contact the Call Centre and someone can assist you.
If you are having trouble logging in, please contact the Call Centre between the hours of 8am to 5pm at +1 (345) 949 7055.
If you are not receiving your 6-digit One-Time Password (OTP), please contact the Call Centre between the hours of 8am to 5pm at +1 (345) 949 7055 and we can assist you.
If you ticked the box on your account opening form to register your interest in Butterfield Online, your account should have been set up automatically and someone from our Call Centre will be in touch to assist you with your first login.
If you have an account already but do not have access to Butterfield Online, please contact the Call Centre between the hours of 8am to 5pm at +1 (345) 949 7055 and we can assist you in setting up your Butterfield Online access.
what do I do?
Please contact the Call Centre between the hours of 8am to 5pm at +1 (345) 949 7055 and we can assist you.
Butterfield Online transfer fees remain the same but are now applied at the time of payment rather than at the end of the month as a consolidated charge. Transfers to third parties are also subject to Cayman Islands Government Stamp Duty of $0.25 per item, which will still be applied at the end of each month as a consolidated charge. Our published schedule of fees for retail and corporate clients can be found on the main "Personal Banking" and "Corporate Banking" pages of this website.
Main menu> Payments> Set-ups> Manage Beneficiaries and Payees. See the “Add New Beneficiary” button on the right-hand side of the screen in the “Note” section.
Main menu> Payments> Set-ups> Standing Instructions.
Users have a number of options for Alerts including the ability to set up mobile push notifications so you can be notified instantly of any account activity.
To view the full list of available alerts and manage your own active alerts navigate to “Profile Settings” from the main menu and choose the “My Preference” option.
To view pending Credit Card transactions, you need to download the “Butterfield Card Alerts” app.
All existing loans will be allocated a new loan number in the upgraded system. Nothing about your loan has changed, besides the loan number itself. If you log in to Butterfield Online, you will see both your old loan number and your new loan number on the same screen in the “Loan” section under “Account Details”. Historic loan activity will not be migrated to the new system, however, future activity will be available along with your loan e-statements.
For loans with multiple holders, only the primary holder listed on the account will see their loan number and loan account details. Secondary holders will initially be unable to view their loan details within Butterfield Online, however, we expect to restore this functionality soon.
Corporate Administrators who are also Corporate Users for their companies will now use one User ID to access both the administrator and user functions. All functions available to the administrator and user roles will be available by selection from the drop-down menu
Administrators will be able to manage their end-users’ profiles, including creating users, unlocking users, resetting passwords, modifying users and more
We have upgraded Butterfield Online to provide the latest in technology, security, and reliability. We’ve also made a number of small changes designed to make online banking more user-friendly and convenient including:
- Improved SWIFT Lookup feature and improved overall search capabilities
- New login options on mobile including biometric authentication, pattern-based authentication and PIN based authentication
- More personalisation options including customisable home page and dashboard widgets