With Butterfield Online, you can securely access your money whenever and wherever you need it.
Transfer funds, pay bills, review account activity, manage your credit and more.
Use the blue login button at the top right of the page for direct access to your account.
If you don't currently use Butterfield Online, download and complete the application form below and deliver it in person to any of our Banking Centres to get started today.
Become a Butterfield Online 'Payee' To Take Advantage of our Secure Online Bill Payment System.
We can help you make things more convenient for your customers while getting payments to you faster.
Register your business as a Butterfield Online ‘Payee’ and your clients will be able to remit payments to you electronically with the click of a button.
For more information on the 'Payee' program - or to fill out an application - download the relevant documentation below.
Download the new Butterfield Online mobile app
Enjoy the convenience and security of Butterfield Online anytime, anywhere with our new 'Butterfield Online Banking' app.
- Available on the App Store
- Get it on Google Play
- Push Notifications for Apple
- Push Notifications for Android
Skip the password, not the security
Use Apple’s Touch ID® and Face ID® and Android’s Touch ID®, Pattern or PIN Authentication to quickly and securely access your accounts.
FAQS
Using a Web Browser
To login to Butterfield Online on a web browser, visit the secure URL butterfieldonline.com and enter your username and password. As an extra layer of security, we will then send you a 6-digit One-Time Passcode (OTP) via email or mobile push notification. Return to your browser and enter your OTP in the prompt to proceed to your accounts.
Using the App
To login to Butterfield Online on your phone or tablet, you will need to download the “Butterfield Online Banking” app. Quick links to find the App in the relevant App Stores can be found on this page above. Once downloaded, open the Butterfield Online Banking app and enter your username and password and we will send you your secure 6-digit One-Time Passcode via email or mobile push notification.
Please note: For your first login on a web browser or using the App, your One-Time Passcode (OTP) will be sent to your registered email address.
If you forget your password, you can visit butterfieldonline.com in your web browser or in the app and click on “Forgot Password” on the login screen. You will then be prompted to enter your User ID and Date of Birth before receiving a temporary password to your registered email address. Alternatively, you can call the Call Centre between the hours of 8am to 5:30pm at (441) 295 1111.
If you forget your username, please contact the Call Centre and someone can assist you.
If you are having trouble logging in, please contact the Call Centre between the hours of 8am to 5:30pm at (441) 295 1111.
If you are not receiving your 6-digit One-Time Password (OTP), please contact the Call Centre between the hours of 8am to 5:30pm at (441) 295 1111 and we can assist you.
If you ticked the box on your account opening form to register your interest in Butterfield Online, your account should have been set up automatically and someone from our Call Centre will be in touch to assist you with your first login.
If you have an account already but do not have access to Butterfield Online, please contact the Call Centre between the hours of 8am to 5:30pm at (441) 295 1111 and we can assist you in setting up your Butterfield Online access.
what do I do?
Please contact the Call Centre between the hours of 8am to 5:30pm at (441) 295 1111 and we can assist you.
Main menu> Payments> Set-ups> Manage Beneficiaries and Payees. See the “Add New Beneficiary” button on the right-hand side of the screen in the “Note” section.
Main menu> Payments> Set-ups> Standing Instructions.
Users have a number of options for Alerts including the ability to set up mobile push notifications so you can be notified instantly of any account activity.
To view the full list of available alerts and manage your own active alerts navigate to “Profile Settings” from the main menu and choose the “My Preference” option.
To view pending Credit Card transactions, you need to download the “Butterfield Card Alerts” app.
Administrators will be able to manage their end-users’ profiles, including creating users, unlocking users, resetting passwords, modifying users and more
Corporate Administrators who are also Corporate Users for their companies will now use one User ID to access both the administrator and user functions. All functions available to the administrator and user roles will be available by selection from the drop-down menu