We are seeking a problem-solver and communicator to join the Bankcard Security team. The Bankcard Security Associate will prevent and minimize losses to the Bank and its customers as a result of fraudulent or disputed activities on credit and debit card accounts. This position will report to the Team Lead, Bank Card Security.
Your responsibilities will include:
- Responding to and researching customer issues.
- Analyzing cardholder account activity, as alerted by various fraud detection tools and reports, to identify suspicious transactions, and acting to block accounts in situations where fraud is suspected.
- Contacting customers to establish validity of transactions by asking probing and effective questions.
- Initiating chargebacks, second chargebacks, collections, pre-compliance/compliance requests, good faith letters and/or arbitration requests as necessary, while limiting financial loss to the Bank.
- Reviewing security alerts and bulletins issued by Mastercard and Visa.
- Processing lost and stolen card reports, and chargeback and fraud-related transactions in an accurate and timely manner.
- Keeping abreast of any newly identified fraud patterns and Mastercard and Visa chargeback rules and regulations, escalating new patterns to the Team Lead for further research when necessary.
- Where appropriate, closing accounts and requesting the issuance of new cards.
Your qualifications and skills include:
- Exposure or willingness to learn the Bank’s card-based products and services and the application systems that support them (Postilion, FDR, Flexcube (FCUBS), Mastercard Online, Visa Online, etc.)
- Knowledge and understanding of the Mastercard and Visa procedures and rules relative to the resolution of cardholders’ disputes and fraudulent transactions.
- Familiarity with inherent controls within key processes surrounding account maintenance, issuance of replacement cards, customer PIN/password selection, and customer authentication procedures in order to recognise breaches of controls or procedures that contributed to fraud.
- Willingness to work flexible hours if required to support business in other jurisdictions.
- Strong analytical and problem-solving abilities to recognize suspicious activity and take appropriate action.
- Excellent communication skills, both oral and written, to respond effectively to a variety of fraud and customer-service related inquiries.
- Excellent negotiation skills in order to deal with potentially difficult and sensitive issues.
- A high degree of constant teamwork involving information sharing on a daily basis, and recording information in a clear, concise manner to maintain the integrity of written records.
- Ability to work to deadlines and prioritize tasks effectively.
- Proficiency in the Microsoft Office suite of applications (Excel, Word, Outlook, etc.)
Why Butterfield?
Butterfield is a leading, independent offshore bank and trust company. With more than 1,200 financial services professionals across ten international jurisdictions, the Butterfield experience is enhanced by robust learning and development opportunities and comprehensive benefits. Guided by our core values—approachable, collaborative, empowered and impactful—we provide a respectful environment where we value the diversity of our employees and the talents and experiences they bring. With a 160-year tradition of service excellence we empower individuals to achieve their potential and make a positive impact on our business, our clients and our communities.
Does this sound like you?
All applications should be forwarded via
e-mail to [email protected].
Let’s start a conversation.
Closing Date:
Thursday, 09 March, 2023