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National Heroes Day Banking Hours

Butterfield will be closed on Monday, 20 June, 2022 for National Heroes Day. To access your accounts, please use our Butterfield Online, ATM and mobile banking services.



Our Banking Centres will re-open on Tuesday, 21 June, 2022 from 9:00 a.m. – 4:00 p.m.

We have moved! Our new address is: PO Box 250, IFC6, IFC Jersey, St Helier, Jersey, JE4 5PU.

 

Depending on the payment types you use, you may notice some changes to the information required and the language used by Butterfield when making domestic and international payments. This follows the new global standard for payments, ISO 20022, that is mandatory for banks and financial institutions around the world by November 2025. ISO 20022 is designed to enhance processing efficiency, consistency and transparency of payment data.

Our Standard Settlement Instructions have been updated and can be viewed here

Butterfield will be closed on Monday, 13 November, for the Remembrance Day public holiday. Our Banking Centres will reopen on Tuesday, 14 November, at 9 a.m. To access your accounts, please use Butterfield Online and our ATM network.

Old Sterling Banknotes – removed from circulation on 1 October 2022.

Please be advised that as of Saturday, 1 October 2022, Butterfield will not accept old paper sterling notes for banking deposits or transactions as they will no longer be legal tender. The official last day of use is Friday, 30 September 2022.

Butterfield clients are encouraged to deposit old notes or swap them out for the new polymer ones at any Butterfield Banking Centre before Saturday, 1 October 2022. From this date, only polymer sterling banknotes will be accepted.

We will be closed on Monday, 23 January 2023 for National Heroes Day. Our Midtown Plaza Banking Centre will be this Saturday from 9:00 a.m. until 12:00 p.m. and otherwise all Banking Centres will reopen on Tuesday, 24 January 2023, with normal operating hours of 9:00 a.m. - 4:00 p.m. You can continue to access your accounts during the public holiday by using our Butterfield Online, ATM and mobile banking devices.

Please be advised our General Terms and Conditions have been updated in reference to a new clause 11.3.  Please click here to view the full document.

Holiday Banking Hours:

Butterfield will be closed from 2 p.m. on Friday 23 December and will reopen 9 a.m. Wednesday 28 December, 2022.

We will close again from 4 p.m. on Friday 30 December, 2022 and will reopen 9 a.m. Tuesday 3 January, 2023.

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Update on Saturday Banking: Saturday Banking will be temporarily suspended as we allow time for annual training and infrastructure investment initiatives. To access your accounts, please use our Butterfield Online, ATM and mobile banking services. Saturday Banking hours will resume as normal on March 4th.

Please be aware that we will be carrying out work on our technology systems from 6 pm on Friday, 6 October. Butterfield Online and Saturday Banking will be unavailable this weekend. All services are expected to resume as normal on Monday, 9 October. 

Butterfield will be closed on Monday, 2 September 2024, for the Labour Day public holiday. To access your accounts, please use Butterfield Online and our ATM network.

Our Banking Centres will re-open on Tuesday, 3 September 2024, from 9:00 a.m. - 4:00 p.m.

Butterfield will be closed on Monday, 17 June 2024 for the King’s Birthday public holiday. To access your accounts, please use Butterfield Online and our ATM network.

Our Banking Centres will re-open on Tuesday, 18 May 2024 from 9:00 a.m. - 4:00 p.m.

Update on Saturday Banking: We are pleased to announce the return of Saturday Banking. Our Front Street Banking Centre will be open from 10:00 a.m. to 3:00 p.m. every Saturday for you to take care of your personal banking needs.

Update on Saturday Banking: Saturday Banking will be temporarily suspended effective 15 July 2023, as we allow time for annual training and infrastructure investment initiatives. We will advise when Saturday Banking services have resumed. To access your accounts, please use Butterfield Online and our ATM network. We apologise for any inconvenience caused.

Hurricane Lee Advisory: Please be advised that our offices and Banking Centres in Bermuda will be open for business from 12:00 p.m. to 4:00 p.m. today.

The ATMs at Collector’s Hill, Modern Mart, Somerset MarketPlace and Somerset Banking Centre are back in service and Saturday banking will be available tomorrow at Front Street from 10:00 a.m. to 3 p.m. 

We are pleased to report the issue with debit card settlements has been fixed for the vast majority of accounts impacted, and we are working to correct the few outstanding. If you still see an issue with your account and you require access to blocked funds immediately, please contact the call centre.

Please be advised that our Banking Centres will be closing at 2:00 p.m. on Friday, 6 October. Butterfield Online will also be unavailable this weekend from 4:00 p.m. on Friday, 6 October until Monday, 9 October at 9:00 a.m. as part of a scheduled systems update.

Our Island Saver Instant Access account now has a reduced minimum of £10,000. Click here for more details

Our Fee Schedule has been updated, effective Friday, 1 March 2024. For full details, please review the Fee Schedule here

 

Butterfield will be closed on Monday, 17 June 2024 for the National Heroes Day public holiday. To access your accounts, please use Butterfield Online and our ATM network.
All Banking Centres will reopen on Tuesday, 18 June 2024, with our normal operating hours of 9:00 a.m. - 4:00 p.m.

Our Schedule of Charges for Personal and Corporate Banking services have been updated, effective Tuesday, 2 January 2024. For full details, please review the Schedule of Charges documents in our website footer below. 

Our Schedule of Charges for Personal and Corporate Banking services have been updated, effective Tuesday, 2 January 2024. For full details, please review the Schedule of Charges documents in our website footer below. 

Depending on the payment types you use, you may notice some changes to the information required and the language used by Butterfield when making domestic and international payments. This follows the new global standard for payments, ISO 20022, that is mandatory for banks and financial institutions around the world by November 2025. ISO 20022 is designed to enhance processing efficiency, consistency and transparency of payment data.

Our Standard Settlement Instructions have been updated and can be viewed here.

Sean Lee

Sean Lee is the Group Head of Human Resources, a role he has held since October 2024. 
 
Mr Lee is an experienced leader who has spent nearly 20 years working in financial services with a focus on retail banking. He served previously as the Executive Vice President and Head of Retail Banking at Butterfield in the Cayman Islands and, before that, was Head of Business Banking at HSBC Bermuda. 
 
Before joining the banking industry, Mr. Lee served in the US Navy for over 20 years. He holds an MBA from Baker University and an undergraduate degree from Connecticut College.

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Jody Feldman

Jody Feldman is the Managing Director of Bermuda, a position he has held since January 2024. Before his promotion to Managing Director, Mr. Feldman was the Head of Corporate Banking in Bermuda.

Jody has spent two decades working in the financial services sector in London, New York and Bermuda. Prior to returning to Bermuda to join Butterfield, Mr. Feldman was the Managing Director and Head of Financial Institutions (North America) for the Corporate Banking team at Deutsche Bank in New York. He also served as Co-Head of the Insurance Council, focusing on increasing sales and trading revenues with insurance companies by leveraging relationships across the banking and markets teams.

Mr. Feldman started his career at HSBC where he spent 15 years working with financial institution clients. He holds the Chartered Financial Analyst designation and is a graduate of Lafayette College in Easton, Pennsylvania.

/sites/butterfield-corp/files/executive-member/butterfield-jody-feldman.jpg Managing Director, Bermuda Executive Team Off http://linkedin.com/

Michael Schrum

Michael Schrum is the President and Group Chief Financial Officer, a position he has held since September 2025.

He joined the Board of Directors in 2020 and previously served as Group Chief Financial Officer from 2015, and the President and Group Chief Risk Officer from 2022. He was previously Chief Financial Officer at HSBC Bank Bermuda. Mr. Schrum has more than 25 years of financial services experience in London, New York and Bermuda, mainly in banking, insurance and tax. He joined HSBC Bermuda in 2001 and held progressively more senior positions within the bank’s Commercial Banking, Strategy, and Finance divisions.

He is a CFA Charterholder (CFA Institute) and a Fellow Chartered Accountant (Institute of Chartered Accountants in England and Wales). Mr. Schrum holds a Master’s (University of London) and Bachelor’s (Southern Denmark Business School) degree in Economics.

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Richard Saunders

Richard Saunders is the Managing Director for the Channel Islands & UK, a position he has held since 2018.

His current role includes taking on responsibility for Butterfield’s Jersey operations in addition to his role as Managing Director, Butterfield Bank (Guernsey) Limited, a position he has held since 2015. Mr. Saunders joined Butterfield in 2000 as Head of the Guernsey investment management business and was later promoted to Head of European Asset Management, with responsibility for discretionary management for private client portfolios. He is also a member of the Bank’s Asset Management Executive Committee, which sets the strategic direction of Butterfield’s investment operations globally. Mr. Saunders' prior experience includes seven years with RBC dealing with private client investments.

He is a Chartered Member of the London-based Chartered Institute for Securities & Investment (“CISI”) and holds a Bachelor’s degree in Mathematics and Sports Science from Loughborough University.

/sites/butterfield-corp/files/butterfield/about-us/leadership/executive-team/richard-saunders.jpg Managing Director, Channel Islands & UK Executive Team Off http://linkedin.com/

Jane Pearce

Jane Pearce joined Butterfield in February 2020 as Group Head of Trust based in our Guernsey office. In her current role, Jane works with the Senior Trust team to deliver the Group Trust strategy and value proposition across our jurisdictions, serving over 1,500 ultimate client groups with $129.5 billion in client assets under administration.

Jane began her career in accountancy with Ernst & Young and has worked in the corporate & funds industry for over 20 years, gaining extensive experience in administering and accounting for complex investment structures. Prior to joining Butterfield, Jane worked for the Vistra Group and was a Partner and Group Director at Ogier.

Jane is a Fellow of the Association of Chartered Certified Accountants.

/sites/butterfield-corp/files/butterfield/about-us/leadership/executive-team/jane-pearson.jpg Group Head of Trust Executive Team Off http://linkedin.com/

Michael Neff

Michael Neff is Butterfield's Group Chief Operating Officer, a position he has held since January 2024. Prior to that role, he served as Managing Director of Bermuda and International Wealth from 2018 having previously served as the Bank's Group Head of Wealth Management.

Mr. Neff has over 30 years of experience in financial services, having held senior roles in wealth management, commercial banking, and financial risk management. He began his career at Chemical Bank’s Private Banking Group, rising to serve on the Group’s Executive Committee and leading relationship management across the group. Later, Mr. Neff moved to Citibank’s Private Banking Group, where he led the design and implementation of a global client relationship framework before leaving to found a financial and investment planning technology consultancy. The firm grew to be a leading provider of financial and investment planning software for financial institutions in the U.S. and Europe. It was acquired in 2004 by the RiskMetrics Group, a JPMorgan risk advisory spinoff. There he initially served as Global Head of Wealth Management rising to become Co-Head of the firm’s Global Financial Risk Management business.

Mr. Neff holds a Bachelor of Arts from Middlebury College and a Master of Business Administration from Columbia Business School.

/sites/butterfield-corp/files/executive-member/Butterfield_Executive_Michael_Neff_Headshots_1140x800_Lightshadow.jpg Group Chief Operating Officer Executive Team Off http://linkedin.com/

Michael McWatt

Michael McWatt is the Managing Director of Butterfield Bank (Cayman) Limited with responsibility for leading the Group’s Cayman operations.

Prior to being appointed Managing Director in 2016, he held the senior positions of EVP Deputy Managing Director in the Cayman Islands and Group Chief Credit Officer in Bermuda. Michael is a career banker with more than 30 years of experience in Canada, Bermuda and the Cayman Islands, 19 of which have been with Butterfield. Before joining Butterfield in 1999, Mr. McWatt held progressively senior positions in corporate banking, commercial lending and risk management for TD Bank and Scotiabank in Canada.

Michael is a graduate of the Executive Program from Ivey at Western University and holds both an Honours Commerce degree from the University of Windsor and a BA in Economics from McMaster University. He is a Director and Past President of the Cayman Islands Bankers’ Association and a Director on the Board of Cayman Finance. 

/sites/butterfield-corp/files/butterfield/about-us/leadership/mike-mcwatt.jpg Managing Director, Cayman Executive Team Off http://linkedin.com/

Bri Hidalgo

Bri Hidalgo is the Group Chief Risk Officer, a role she has held since September 2025. 

Ms. Hidalgo joined the company in September 2020 as the Group Head of Compliance and Operational Risk. Before joining Butterfield, Ms. Hidalgo spent 14 years at Wells Fargo Bank in various compliance and risk management roles, including her most recent position as Chief Risk Officer for Wealth & Investment Management. Prior to Wells Fargo, Bri worked in senior risk management and compliance roles at Wachovia Securities and First State Investments in the US and the UK.

Ms. Hidalgo holds a Bachelor of Science degree from San Francisco State University.

/sites/butterfield-corp/files/executive-member/Butterfield_Executive_Bri_Hidalgo_Headshots_1140x800_Lightshadow.jpg Group Chief Risk Officer Executive Team Off http://linkedin.com/

Kevin Dallas

Kevin Dallas is the Group Chief Experience Officer, responsible for overseeing the overall client experience, as well as the Group Head of Marketing & Communications, a position he has held since 2020.

Mr. Dallas has extensive experience in marketing strategy and customer-led growth. Prior to joining Butterfield, Mr. Dallas worked as a strategy consultant, was a Partner at Bain & Company, and spent time as Chief Product & Marketing Officer at Worldpay plc in London before he returned home to Bermuda to lead the Bermuda Tourism Authority. 

Mr. Dallas holds a Bachelor’s degree in Economics from Brown University.

/sites/butterfield-corp/files/butterfield/about-us/leadership/executive-team/kevin-dallas.jpg Group Chief Experience Officer and Head of Marketing & Communications Executive Team Off http://linkedin.com/

Michael Collins

Michael Collins is the Chairman and Chief Executive Officer of Butterfield Group, also joining the Board in 2015 upon being named CEO. He was named Chairman in July of 2017. Prior to this appointment, Mr. Collins was Senior Executive Vice President with responsibility for all of the Bank's client businesses in Bermuda, including Corporate, Private and Retail Banking, as well as the Operations, Custody and Marketing functions in Bermuda and the Cayman Islands. Mr. Collins has more than 30 years of experience in financial services, having held progressively senior positions at Morgan Guaranty Trust Company in New York and later at Bank of Bermuda and HSBC in Bermuda. Before joining Butterfield in 2009, Mr. Collins was Chief Operating Officer at HSBC Bank Bermuda. Mr. Collins holds a BA in Economics from Brown University.

/sites/butterfield-corp/files/executive-member/Butterfield_New_Headshot_Template_Executive_Micheal_Collins_Web.jpg Chairman and Chief Executive Officer, The Bank of N.T. Butterfield & Son Limited Board of Directors Executive Team Off http://linkedin.com/
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