main html

National Heroes Day Banking Hours

Butterfield will be closed on Monday, 20 June, 2022 for National Heroes Day. To access your accounts, please use our Butterfield Online, ATM and mobile banking services.



Our Banking Centres will re-open on Tuesday, 21 June, 2022 from 9:00 a.m. – 4:00 p.m.

We have moved! Our new address is: PO Box 250, IFC6, IFC Jersey, St Helier, Jersey, JE4 5PU.

 

Please be advised our USD Island Saver and Notice Accounts have been updated on 23 September 2025, please click here to view the full rates on our website.

Depending on the payment types you use, you may notice some changes to the information required and the language used by Butterfield when making domestic and international payments. This follows the new global standard for payments, ISO 20022, that is mandatory for banks and financial institutions around the world by November 2025. ISO 20022 is designed to enhance processing efficiency, consistency and transparency of payment data.

Our Standard Settlement Instructions have been updated and can be viewed here

Butterfield will be closed on Monday, 13 November, for the Remembrance Day public holiday. Our Banking Centres will reopen on Tuesday, 14 November, at 9 a.m. To access your accounts, please use Butterfield Online and our ATM network.

Old Sterling Banknotes – removed from circulation on 1 October 2022.

Please be advised that as of Saturday, 1 October 2022, Butterfield will not accept old paper sterling notes for banking deposits or transactions as they will no longer be legal tender. The official last day of use is Friday, 30 September 2022.

Butterfield clients are encouraged to deposit old notes or swap them out for the new polymer ones at any Butterfield Banking Centre before Saturday, 1 October 2022. From this date, only polymer sterling banknotes will be accepted.

We will be closed on Monday, 23 January 2023 for National Heroes Day. Our Midtown Plaza Banking Centre will be this Saturday from 9:00 a.m. until 12:00 p.m. and otherwise all Banking Centres will reopen on Tuesday, 24 January 2023, with normal operating hours of 9:00 a.m. - 4:00 p.m. You can continue to access your accounts during the public holiday by using our Butterfield Online, ATM and mobile banking devices.

Please be advised our General Terms and Conditions have been updated in reference to a new clause 11.3.  Please click here to view the full document.

Holiday Banking Hours:

Butterfield will be closed from 2 p.m. on Friday 23 December and will reopen 9 a.m. Wednesday 28 December, 2022.

We will close again from 4 p.m. on Friday 30 December, 2022 and will reopen 9 a.m. Tuesday 3 January, 2023.

-->

Update on Saturday Banking: Saturday Banking will be temporarily suspended as we allow time for annual training and infrastructure investment initiatives. To access your accounts, please use our Butterfield Online, ATM and mobile banking services. Saturday Banking hours will resume as normal on March 4th.

Please be aware that we will be carrying out work on our technology systems from 6 pm on Friday, 6 October. Butterfield Online and Saturday Banking will be unavailable this weekend. All services are expected to resume as normal on Monday, 9 October. 

Butterfield will be closed on Monday, 2 September 2024, for the Labour Day public holiday. To access your accounts, please use Butterfield Online and our ATM network.

Our Banking Centres will re-open on Tuesday, 3 September 2024, from 9:00 a.m. - 4:00 p.m.

Butterfield will be closed on Monday, 17 June 2024 for the King’s Birthday public holiday. To access your accounts, please use Butterfield Online and our ATM network.

Our Banking Centres will re-open on Tuesday, 18 May 2024 from 9:00 a.m. - 4:00 p.m.

Update on Saturday Banking: We are pleased to announce the return of Saturday Banking. Our Front Street Banking Centre will be open from 10:00 a.m. to 3:00 p.m. every Saturday for you to take care of your personal banking needs.

Update on Saturday Banking: Saturday Banking will be temporarily suspended effective 15 July 2023, as we allow time for annual training and infrastructure investment initiatives. We will advise when Saturday Banking services have resumed. To access your accounts, please use Butterfield Online and our ATM network. We apologise for any inconvenience caused.

Hurricane Lee Advisory: Please be advised that our offices and Banking Centres in Bermuda will be open for business from 12:00 p.m. to 4:00 p.m. today.

The ATMs at Collector’s Hill, Modern Mart, Somerset MarketPlace and Somerset Banking Centre are back in service and Saturday banking will be available tomorrow at Front Street from 10:00 a.m. to 3 p.m. 

We are pleased to report the issue with debit card settlements has been fixed for the vast majority of accounts impacted, and we are working to correct the few outstanding. If you still see an issue with your account and you require access to blocked funds immediately, please contact the call centre.

Please be advised that our Banking Centres will be closing at 2:00 p.m. on Friday, 6 October. Butterfield Online will also be unavailable this weekend from 4:00 p.m. on Friday, 6 October until Monday, 9 October at 9:00 a.m. as part of a scheduled systems update.

Our Island Saver Instant Access account now has a reduced minimum of £10,000. Click here for more details

Our Fee Schedule has been updated, effective Friday, 1 March 2024. For full details, please review the Fee Schedule here. 

 

Butterfield will be closed on Monday, 17 June 2024 for the National Heroes Day public holiday. To access your accounts, please use Butterfield Online and our ATM network.
All Banking Centres will reopen on Tuesday, 18 June 2024, with our normal operating hours of 9:00 a.m. - 4:00 p.m.

Our Schedule of Charges for Personal and Corporate Banking services have been updated, effective Tuesday, 2 January 2024. For full details, please review the Schedule of Charges documents in our website footer below. 

Our Schedule of Charges for Personal and Corporate Banking services have been updated, effective Tuesday, 2 January 2024. For full details, please review the Schedule of Charges documents in our website footer below. 

Please be advised our USD Island Saver and Notice Accounts have been updated on 23 September 2025, please click here to view the full rates on our website.

Depending on the payment types you use, you may notice some changes to the information required and the language used by Butterfield when making domestic and international payments. This follows the new global standard for payments, ISO 20022, that is mandatory for banks and financial institutions around the world by November 2025. ISO 20022 is designed to enhance processing efficiency, consistency and transparency of payment data.

Our Standard Settlement Instructions have been updated and can be viewed here.

Jeremy Cusack

Jeremy has worked in the finance industry since 1994, with varying roles in Money Markets, Foreign Exchange, Collective Investments, Wealth Management and client relationships. Having joined Butterfield in 2018 as a Relationship Manager, his day-to-day role includes managing a portfolio of clients from a strategic perspective, demonstrating proactivity and ensuring that the Bank’s stated levels of service are met and maintained. He works to build trusted client relationships through frequent engagement, effective communication and meticulous attention to detail. Jeremy is a Chartered member of the Chartered institute of Securities and Investments, and has been awarded the CISI Investment Advice Diploma (Private Client Advice - Level 5) amongst numerous other qualifications.

/sites/butterfield-corp/files/styles/desktop/public/butterfield/intermediary-banking/jeremy-cusack-2.jpg AVP, Relationship Manager Financial Intermediary Banking [email protected] Off http://linkedin.com/

Michael Collenette

With over 30 years’ worth of financial industry experience, Mike is responsible for managing a diverse portfolio of clients across Guernsey, Jersey, Switzerland and Malta within the Banks Financial Intermediaries Client Relationship Management Team. Mike ensures that clients receive the best service and attention from the bank, whilst delivering new ideas and improvements to the experience, with the aim to become the clients chosen service provider. Mike joined the Butterfield team in 2019, following the acquisition of ABN AMRO. Prior to this, Mike worked in a local retail bank in a variety of roles including Global Custody, Client Services and Treasury. Mike is also an associate member of the Chartered Institute for Securities and Investment.

/sites/butterfield-corp/files/styles/desktop/public/butterfield/intermediary-banking/michael-collenteet.jpg AVP, Relationship Manager Financial Intermediary Banking [email protected] Off http://linkedin.com/

Kelly Cole

Kelly works close relationships with key intermediaries by understanding their business and onward client specific needs and delivering an exceptional client service. Kelly joined the Butterfield team in October 2018, following the acquisition of ABN AMRO. During Kelly’s 20-year + financial services career in Guernsey she worked at the Royal Bank of Canada within the Investment Management Team and the Corporate & Institutional Team dealing with Institutional & Multi-Family Office Clients. Kelly has been a member of the Chartered Institute for Securities & Investment since 2016, holding both of the CISI’s Level 4 qualifications of the International Certificate in Advanced Wealth Management and the Diploma in Investment Advice, along with a Managing Cyber Security qualification (CISI), the STEP certificate in International Trust Management and the ICA Certificate in Anti Money Laundering.

/sites/butterfield-corp/files/styles/desktop/public/butterfield/intermediary-banking/kelly-cole.jpg AVP, Relationship Manager Financial Intermediary Banking [email protected] Off http://linkedin.com/

Sean Bougourd

Sean is an experienced Relationship Manager responsible for the development of a portfolio of regulated financial intermediaries. His role encompasses the promotion of the bank’s wide range of wealth management solutions to these clients and the structures they administer. Sean joined Butterfield in 2019, following the acquisition of ABN AMRO’s local business and manages the intermediary team in Guernsey. With 30 years of Channel Islands Wealth Management experience, Sean has developed technical expertise in banking, credit, trust and investments. Sean is a Chartered Fellow of the Chartered Institute for Securities and Investment.

/sites/butterfield-corp/files/2025-05/Sean%20Bourgourd%20Headshot%2003-25%20%28WEB%29.jpg VP, Relationship Manager Lead Financial Intermediary Banking [email protected] Off http://linkedin.com/

Stefano Finetti

Stefano is responsible for the business development of the Guernsey banking business, where he implements his knowledge of Fiduciary, Credit and Investment Services, Banking, Safe Custody and Treasury. Stefano joined the Butterfield team in 2011. Prior to this, he spent 10 years with Deutsche Bank where he progressed to heading up the Guernsey FIM team for the business. Stefano has obtained the CISI Private Client Investment Advice and Management(RDR level 6), the STEP Diploma in International Trust Management, Cemap, CFA Investment Management Certificate, ACI Certificate and Banking Institute Foundation Course.

/sites/butterfield-corp/files/butterfield/locations/guernsey/banking/Stefano%20Fineti_Website.jpg VP, Business Development Financial Intermediary Banking [email protected] +44 1481 751215 Off http://linkedin.com/

Alan Bennalick

Alan Bennalick is the Vice President of Client Relationships for Butterfield in Guernsey. In his current role, Alan leads our local banking team, dealing with our institutional and private clients.

Alan joined Butterfield as part of the ABN AMRO Channel Islands acquisition in 2019, bringing with him nearly 30 years of experience in the banking sector. He began his career in retail banking in Guernsey, before joining ABN Amro and looking after a portfolio of institutional and private clients.

Alan holds professional diplomas in Financial Services Management and Level 6 Strategic Management and Innovation in Banking from The London Institute of Banking and Finance.

/sites/butterfield-corp/files/butterfield/locations/guernsey/banking/intermediary-banking/meet-team/alan-bennalick.jpg Head of Corporate & Private Banking, Channel Islands Financial Intermediary Banking Meet the team - Guernsey [email protected] + (44) 1481 751863 Off http://linkedin.com/
Subscribe to Financial Intermediary Banking