main html

National Heroes Day Banking Hours

Butterfield will be closed on Monday, 20 June, 2022 for National Heroes Day. To access your accounts, please use our Butterfield Online, ATM and mobile banking services.



Our Banking Centres will re-open on Tuesday, 21 June, 2022 from 9:00 a.m. – 4:00 p.m.

We have moved! Our new address is: PO Box 250, IFC6, IFC Jersey, St Helier, Jersey, JE4 5PU.

 

Please be advised our Island Saver and Notice account rates have been updated. To view our current rates please click here.

Butterfield will be closed on Monday, 13 November, for the Remembrance Day public holiday. Our Banking Centres will reopen on Tuesday, 14 November, at 9 a.m. To access your accounts, please use Butterfield Online and our ATM network.

Old Sterling Banknotes – removed from circulation on 1 October 2022.

Please be advised that as of Saturday, 1 October 2022, Butterfield will not accept old paper sterling notes for banking deposits or transactions as they will no longer be legal tender. The official last day of use is Friday, 30 September 2022.

Butterfield clients are encouraged to deposit old notes or swap them out for the new polymer ones at any Butterfield Banking Centre before Saturday, 1 October 2022. From this date, only polymer sterling banknotes will be accepted.

We will be closed on Monday, 23 January 2023 for National Heroes Day. Our Midtown Plaza Banking Centre will be this Saturday from 9:00 a.m. until 12:00 p.m. and otherwise all Banking Centres will reopen on Tuesday, 24 January 2023, with normal operating hours of 9:00 a.m. - 4:00 p.m. You can continue to access your accounts during the public holiday by using our Butterfield Online, ATM and mobile banking devices.

Please be advised our General Terms and Conditions have been updated in reference to a new clause 11.3.  Please click here to view the full document.

Holiday Banking Hours:

Butterfield will be closed from 2 p.m. on Friday 23 December and will reopen 9 a.m. Wednesday 28 December, 2022.

We will close again from 4 p.m. on Friday 30 December, 2022 and will reopen 9 a.m. Tuesday 3 January, 2023.

-->

Update on Saturday Banking: Saturday Banking will be temporarily suspended as we allow time for annual training and infrastructure investment initiatives. To access your accounts, please use our Butterfield Online, ATM and mobile banking services. Saturday Banking hours will resume as normal on March 4th.

Please be aware that we will be carrying out work on our technology systems from 6 pm on Friday, 6 October. Butterfield Online and Saturday Banking will be unavailable this weekend. All services are expected to resume as normal on Monday, 9 October. 

Butterfield will be closed on Monday, 2 September 2024, for the Labour Day public holiday. To access your accounts, please use Butterfield Online and our ATM network.

Our Banking Centres will re-open on Tuesday, 3 September 2024, from 9:00 a.m. - 4:00 p.m.

Butterfield will be closed on Monday, 17 June 2024 for the King’s Birthday public holiday. To access your accounts, please use Butterfield Online and our ATM network.

Our Banking Centres will re-open on Tuesday, 18 May 2024 from 9:00 a.m. - 4:00 p.m.

Update on Saturday Banking: We are pleased to announce the return of Saturday Banking. Our Front Street Banking Centre will be open from 10:00 a.m. to 3:00 p.m. every Saturday for you to take care of your personal banking needs.

Update on Saturday Banking: Saturday Banking will be temporarily suspended effective 15 July 2023, as we allow time for annual training and infrastructure investment initiatives. We will advise when Saturday Banking services have resumed. To access your accounts, please use Butterfield Online and our ATM network. We apologise for any inconvenience caused.

Hurricane Lee Advisory: Please be advised that our offices and Banking Centres in Bermuda will be open for business from 12:00 p.m. to 4:00 p.m. today.

The ATMs at Collector’s Hill, Modern Mart, Somerset MarketPlace and Somerset Banking Centre are back in service and Saturday banking will be available tomorrow at Front Street from 10:00 a.m. to 3 p.m. 

We are pleased to report the issue with debit card settlements has been fixed for the vast majority of accounts impacted, and we are working to correct the few outstanding. If you still see an issue with your account and you require access to blocked funds immediately, please contact the call centre.

Please be advised that our Banking Centres will be closing at 2:00 p.m. on Friday, 6 October. Butterfield Online will also be unavailable this weekend from 4:00 p.m. on Friday, 6 October until Monday, 9 October at 9:00 a.m. as part of a scheduled systems update.

Our Island Saver Instant Access account now has a reduced minimum of £10,000. Click here for more details

Our Fee Schedule has been updated, effective Friday, 1 March 2024. For full details, please review the Fee Schedule here

 

Butterfield will be closed on Monday, 17 June 2024 for the National Heroes Day public holiday. To access your accounts, please use Butterfield Online and our ATM network.
All Banking Centres will reopen on Tuesday, 18 June 2024, with our normal operating hours of 9:00 a.m. - 4:00 p.m.

Our Schedule of Charges for Personal and Corporate Banking services have been updated, effective Tuesday, 2 January 2024. For full details, please review the Schedule of Charges documents in our website footer below. 

Our Schedule of Charges for Personal and Corporate Banking services have been updated, effective Tuesday, 2 January 2024. For full details, please review the Schedule of Charges documents in our website footer below. 

Please be advised our Island Saver and Notice account rates have been updated.. To view our rates please click here.

You are currently in Cayman Islands

Our corporate Merchant Services services are also available in Bermuda

At Butterfield, we provide a wide range of competitively priced point-of-sale, wireless and e-commerce payment solutions to help you offer your customers added choice and convenience.

We can also assist you in protecting your business and safeguarding sensitive customer information.

Butterfield provides our local merchants with:

  • Electronic authorisation for improved efficiency
  • Automatically produced transaction receipts to eliminate manual processes
  • Automatic capture of sales draft information for a reduction in fraud and charge-backs
  • Electronically processed credits and voids for improved cash flow
  • Computer-assisted balancing and reconciliation
  • Automatic deposit of credit card transactions for added security
  • Dedicated customer support

Point of Sale (POS)

By partnering with the world’s largest credit card processor, First Data Resources, Butterfield’s electronic processing solution makes it quick and easy for you to accept and receive settlement on debit cards and VISA®, Mastercard®, Diners Club®, as well as American Express® credit card payments.

A convenient way to expand your customers’ payment options while increasing your sales volumes.

Butterfield Merchant PCI Programme

Butterfield has partnered with Trustwave, a qualified security assessor and an approved scanning vendor for the card brands, to deliver merchant solutions to help you manage the process of becoming PCI DSS compliant. Butterfield provides this service free of charge to our merchants.

How to Become PCI Compliant

  • Please visit https://pci.trustwave.com/ButterfieldCayman and click the “Get Started” button.
  • Register your account. You will need to provide your company name, merchant ID, basic address information and a valid e-mail address.
  • Answer a few simple questions about your business environment and how you process credit card transactions — at all times, please feel free to contact the Bank if you have any questions.
  • Choose the PCI Wizard to help you walk through your PCI validation requirements.

Your compliance status will be reported back to Butterfield, and you will be contacted directly by a Merchant Services representative to discuss the results and provide you with information regarding the steps you need to take to secure your customers’ credit card information.

eMerchantView® provides you with instant access to all your credit and debit card transaction information via the internet.

The interactive web pages and digital certification technology offered by eMerchantView allow you to save time and help make your business more productive.

Benefits:
  • 24-hour access to account information
  • Ability to respond to customer queries efficiently
  • Easy account reconciliation
  • Compatibility with Microsoft Excel
  • No additional equipment needed; all you need is internet access

To find out more about Merchant Services, contact your Account Manager or your local Banking Centre.

Important information

Merchant Services Application
e-Merchant Application
e-Merchant Agreement
e-Merchant Requirements
e-Merchant Addendum

Let’s start a conversation

Merchant Services