Supervisor/Assistant Manager, Banking Operations
We are looking for a highly effective and professional person to ensure that a first-class service is experienced by the Bank's clients.
Your responsibilities will include:
- continually assessing the efficiency of existing procedures and putting forward recommendations on how to increase productivity and reduce associated risks
- ensuring the effective handling of queries on behalf of the Operations team, ensuring they are resolved the same day and preferably within two hours
- forging good, strong and professional relationships with colleagues and other departments
- ensuring all transactions are executed without error and within pre-agreed timeframes, ensuring work is continually prioritised throughout the working day and that error rates and client complaints are kept to a minimum
- providing full and complete training to employees within Banking Operations on an ad hoc basis, including technical, procedural and interpersonal skills.
Your qualifications and skills include:
- a minimum of five years' experience within a Banking Operations area
- the ability to train and develop employees, including IT applications and customer service skills
- a thorough understanding of T24 and SWIFT
- knowledge of compliance laws, regulations and policies relevant to section and department activities
- previous experience in a "team leader" role
- strong interpersonal skills and the ability to communicate well with employees at all levels.
Guernsey
Banking Operations