Manager, Relationship Management
Elevate your opportunities
At Butterfield, we are building products and services for the local market. If this sounds like your kind of company, then consider this opportunity to become part of our story.
Manager, Relationship Management
To be responsible for the management of a team of relationship managers and administrators in addition to a personal involvement with a portfolio of client relationships. Ensure the effective control and delegation of work processes; oversee the training of junior staff whilst building both internal and external relationships and seeking to enhance business revenues.
Your responsibilities will include:
Management, delegation and control of the team’s routine processing including:
- Cash Management
- Exercise of Discretionary Powers
- Following internal policies and procedures
- Providing an exceptional level of client service
- Ages debtors for the team are monitored and followed-up for payment
- Invoices for the team are raised and paid in a timely fashion
- Setting SMART objectives
- Providing on the job training
- Maintain awareness of the regulatory environment
- Contribute to a satisfactory (or better) audit rating for BTGL
- Delegation of tasks and follow-up completion
- Maintenance of records, statutory or otherwise
- Provide management information to senior management team
- Seek opportunities to develop relationships and cross sell
- Act as primary relationship manager for a number of clients and intermediaries
Your qualifications and skills include:
- A relevant professional qualification e.g. STEP, ICSA or ACCA
- Strong Knowledge and experience of offshore trust and company administration
- Excellent personal organisation and time management skills. Communication, interpersonal and negotiation skills
- A proven track record of client service excellence and business development
- Demonstrate experience of successfully managing a team and meeting billing/cash collection targets and deadlines
- Good knowledge of Guernsey’s regulatory environment
- Willingness to travel at short notice
Does this sound like you?
All applications should be submitted via e-mail to [email protected].
Guernsey
Trust