Credit Card Analyst
Elevate your opportunities
At Butterfield, we provide specialised international financial services. Operating in multiple jurisdictions, we focus on results, value relationships, and celebrate success. If this sounds like your kind of company, then consider this opportunity to become part of a collaborative teamof professionals at a world-leading, independent offshore Bank and Trust company.
Credit Cards Analyst
We are looking for an analyst to join our credit card team to review applications, provide customer support and undertake additional operational tasks.
Your responsibilities will include:
- Reviewing credit card applications - including ID&V checks, credit limit calculations and reviewing high risk factors.
- Assisting customers with digital onboarding, the mobile app, and all the ancillary services.
- Responding to customer inquiries, emails, and online messages.
- Assisting customers with resolving issues related to credit card transactions.
- Investigating and resolving disputes, and ensuring that customers receive appropriate credits or refunds when necessary.
- Assisting in the set-up and management of direct debits.
- Assisting in enhancing the product and service proposition.
Your qualifications and skills include:
- Strong analytical skills, and a desire to become a knowledgeable credit analyst.
- Understanding of financial crime/fraud risk, and a desire to build-up this knowledge.
- Strong communication, presentation and interpersonal skills.
- Passion for delivering a great customer experience.
- Strong problem-solving, organisation, time management and delegation skills.
- Prior experience is not a pre-requisite for this role.
Does this sound like you?
All applications should be submitted via e-mail [email protected]
Let’s start a conversation.
Guernsey
Credit Card