Elevate your opportunities.
At Butterfield, we provide full-service community banking and specialised international financial services. Operating in multiple jurisdictions, we focus on results, value relationships, and celebrate success. If this sounds like your kind of company, then consider this opportunity to become part of a collaborative team of professionals at a world-leading, independent offshore bank and trust company.
Client Merchant Representative
This position reports to the Manger, Merchant Services and is responsible for providing assistance with daily operations, managing card association disputes, administrative and technical support for our suite of payment solutions. The successful candidate will require excellent interpersonal, communication, organisational, and client service skills with the ability to follow department procedures.
Your responsibilities will include:
- ensuring that retrievals requests, chargebacks and pre-arbitration items are managed in a timely manner with minimal financial loss to the Bank
- maintaining the complaints and support call logs
- downloading and reviewing merchant exceptions’ report
- assisting with boarding account credentials with third party vendors
- assisting with programming and deployment of POS terminals and other equipment to client’s location whilst ensuring compliance with industry requirements
- ensuring that client files are correctly filed and locked away
- responding to client inquires on internal products, services and credit card processing and settlement activities
- assisting with processing merchant settlements daily
- assisting with keeping the merchant database current
- demonstrating proficiency with regards to compliance with Card Association mandates, audit requirements and bank policies
Your qualifications and skills include:
- sound educational background with a minimum of a High School Diploma
- client service oriented
- ability to work under pressure and tight deadlines
- great attention to detail
- previous experience with Microsoft Office products – Excel, Word and Power Point would be beneficial
- experience working in a team environment
- strong comprehension skills
About the team
Butterfield’s Banking Operations team supports millions of financial transactions globally across all of our banking locations. Our clients range from personal bank account holders to corporate and wealth clients. Banking Operations is a fast-moving environment, where innovation is at the heart of the team’s everyday responsibilities to provide services that keep Butterfield at the forefront of financial services.
Why Butterfield?
With more than 1,300 financial services professionals across 10 international jurisdictions, the Butterfield experience is enhanced by robust learning and development opportunities, comprehensive benefits, and preferred rates on a variety of proprietary financial services. Guided by our core values—approachable, collaborative, empowered and impactful—we provide a respectful environment where the diversity of our employees and the talents and experiences they bring are celebrated and valued. With a 160‐year tradition of service excellence we empower individuals to achieve their goals and make a positive impact on our business, our clients and our communities.
Does this sound like you?
All applications should be forwarded via e-mail to [email protected]
Group Band:9
Let’s start a conversation.