Client Merchant Representative
This position reports to the Manger, Merchant Services and is responsible for providing assistance with daily operations, managing card association disputes, administrative and technical support for our suite of payment solutions. The successful candidate will require excellent interpersonal, communication, organisational, and customer service skills with the ability to follow department procedures.
Your responsibilities will include:
- ensuring that retrievals requests, chargebacks and pre-arbitration items are managed in a timely manner with minimal financial loss to the Bank
- maintaining the complaints and support call logs
- downloading and reviewing merchant exceptions’ report
- assisting with boarding account credentials with third party vendors
- assisting with programming and deployment of POS terminals and other equipment to client’s location whilst ensuring compliance with industry requirements
- ensuring that client files are correctly filed and locked away
- responding to client inquires on internal products, services and credit card processing and settlement activities
- assisting with processing merchant settlements daily
- assisting with keeping the merchant database current
- demonstrating proficiency with regards to compliance with Card Association mandates, audit requirements and bank policies
Your qualifications and skills include:
- sound educational background with a minimum of a High School Diploma
- customer service oriented
- ability to work under pressure and tight deadlines
- great attention to detail
- previous experience with Microsoft Office products – Excel, Word and Power Point would be beneficial
- experience working in a team environment
- strong comprehension skills
Cayman Islands
Banking Operations