ATM Administrator – One Year Contract
This position reports to the Assistant Vice President, Vault/ATM/Bulk Deposits and is responsible for servicing and securing the Automated Teller Machines (ATMs) and acting as the first line of maintenance. The successful candidate will be required to work a minimum of 35-hours a week, thereafter on-call.
Your responsibilities will include:
- Assisting in monitoring the Banks ATM network to ensure ATMs provide optimal service.
- Performing first line maintenance on all ATMs including changing receipt rolls and ink cartridges, replenishing deposit envelopes and ensuring machines are fully operational.
- Ensuring all ATM faults are addressed in a timely manner and ensuring the SLA is adhered to.
- Logging all divert bins installed/removed from the ATM’s and ensuring divert bins are in good order.
- Securing cash from divert bins and customer cards collected from the ATM’s, returning them to the Main Cash Vault.
- Delivering and collecting captured cards to the appropriate department.
- Correcting any technical errors due to replenishment problems.
- Attending additional training as required for updates on ATM hardware and software.
- Ensuring policies and procedures are adhered to at all times.
- Handling all ATM equipment, supplies and customer card details in a responsible manner.
- Exercising constant vigilance and observing movements of a person or persons ensuring the security of the ATM and the surrounding area.
- Performing any other duties that may be assigned.
Your qualifications and skills include:
- Three years’ experience in financial services or banking handling large cash volumes.
- Must have a valid intermediate/heavy truck driving license.
- A minimum of three years’ experience working in a security environment would be an advantage
- The ability to work unsociable hours including but limited to on-call, weekends and holidays.
- Excellent verbal, written, interpersonal, and mathematical skills.
- Ability to work with a team.
- Ability to adjust working hours, with minimal notice (including lunch hours), and to work on public holidays. Willingness to work overtime during high volume and busy periods.
- Ability to consistently meet deadlines and prioritize tasks in a deadline driven environment
- Knowledge of ATMS would be an advantage.
- Strong organisation skills and a customer service orientation.
- Good presentation and sales ability.
Bermuda
Banking Operations