Elevate your opportunities.
At Butterfield, we provide full-service community banking and specialised international financial services. Operating in multiple jurisdictions, we focus on results, value relationships, and celebrate success. If this sounds like your kind of company, then consider this opportunity to become part of a collaborative team of professionals at a world-leading, independent offshore bank and trust company.
Applications Analyst – Banking Products
We are seeking an experienced Applications Analyst to support with the delivery and execution of a suite of Oracle Banking Applications, such as SWIFT, ACTIMIZE. Reporting to the VP, Group Applications and working closely with the broader Group Information Technology team, this role will provide a variety of support services, including application change, configurations, integration to the Oracle Banking Applications.
Your responsibilities will include:
- partnering with leadership and stakeholders to define business requirements, analyse data structure and workflow and evaluate and propose application solutions
- actively participating on project teams responsible for system hardware and application software implementation and upgrades, collaborating to determine project scope and staff resources required to complete projects
- working closely with and providing updates to business stakeholders and SME’s, technology colleagues, consultants and vendors to ensure timely and efficient completion of project deliverables
- performing both functional and technical applications testing, along with regression testing with detailed evidence and analysis to ensure all the system/applications changes are validated before deployment to production
- performing system administration activities, including coordinating and managing the installation and configuration of software and related application software upgrades while ensuring technical issues are effectively identified and resolved
- implementing system changes and administering access to systems and information utilising approved information technology security policies, standards and guidelines
- reviewing new and existing processes and procedures along with system requirements ensuring technology processes and procedures are well documented and implemented in accordance with the principles of professional practices and standards and that effective systems are in place for audit and control
- ensuring timely and effective resolution of service management incidents, and proactive identification of potential issues are appropriately addressed and escalated, as required
- setting up, reviewing and reporting the entire applications incidents, service requests, problem records and SLA metrics from all the service providers and reporting to VP, Applications
- supporting the installation, configuration, upgrade, administration, monitoring and maintenance of applications and ensuring that systems are in a usable state, meeting performance targets and available at all required times
- coordinating internal and external suppliers to ensure the successful quality delivery of products and services within agreed performance/SLA limits
About the team
Information Technology (IT) covers a wide range of responsibilities at Butterfield including oversight of the Bank’s entire technology infrastructure, software development and maintenance to facilitate online product development and efficiencies as well as management of the website and intranet platforms. IT also plays a critical role in ensuring the Bank’s systems are kept safe and secure from cyber criminals.
Your qualifications and skills include:
- post-secondary education coupled with a minimum of six years’ experience in applications implementation, testing and support with at least two years’ experience working in the banking industry
- understanding and knowledge of retail banking including CASA, loans, deposits, payment solutions and associated applications will be an asset
- previous experience selecting, configuring and installing third party vendor tools that are compatible in a multi-cloud environment, including effective design and management of detailed testing plans• knowledge of Oracle SQL, PL/SQL and experience working with Configuration Management Database (CMBD), System Outage Analysis (SOA), Component Failure Impact Analysis (CFIA) and statistical analysis and trending tools
- effective time management and organisation skills with the ability to multi-task in a busy timeline driven environment
- exceptional communication and interpersonal skills with the ability to establish and maintain effective working relationships with internal and external partners providing ongoing communication and progress updates
Why Butterfield?
With more than 1,300 financial services professionals across 10 international jurisdictions, the Butterfield experience is enhanced by robust learning and development opportunities, comprehensive benefits, and preferred rates on a variety of proprietary financial services. Guided by our core values—approachable, collaborative, empowered and impactful—we provide a respectful environment where the diversity of our employees and the talents and experiences they bring are celebrated and valued. With a 160-year tradition of service excellence, we empower individuals to achieve their goals and make a positive impact on our business, our clients and our communities.