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Timeline
Latest updates
1st May 2026
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15th May 2026
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Important Information
We are pleased to let you know that advance travel notifications are no longer required when using your debit or credit card in the following countries and regions:
- Canada
- Caribbean
- Europe
- United Kingdom (UK)
- United States of America (USA)
If you are travelling to destinations further afield, we recommend notifying us by contacting the call centre on (441) 295-1111 or sending a secure message via Butterfield Online.
To help protect yourself from fraud, download the Butterfield Card Alerts App from the Apple App Store or Google Play today. Simply register as a New User by inputting your Butterfield card details and get notified instantly anytime your debit or credit card is used.
With the Butterfield Card Alerts app, you can:
- View all card transactions
- Receive alerts on transactions
- Set up your alert preferences
- Set spend limits
- Accept/deny international transactions
- Monitor supplementary (shared) cardholders
- Activate/deactivate your card if it is lost or stolen.
Download the App on Google Play or the App Store
Making payments to your account, is easy:
- Butterfield Online Banking
- Auto-Pay (i.e., option to have the full balance or minimum payment automatically taken from an account specified by you on the payment due date)
- Automated Teller Machine (ATM) at any Butterfield Banking Centre in Bermuda
Credit Card Payment Options – BMD or USD
Please indicate on your application whether you wish to pay your account in Bermuda Dollars or US dollars. If you elect to make your USD credit card payment in Bermuda Dollars, we automatically charge your account with the applicable Foreign Currency Purchase Tax (FCPT) and Foreign Exchange (FX). Bermuda Dollar payments on BMD credit cards and US Dollar payments on USD credit cards are not subject to FCPT or FX.
A US cross-border fee will be applied on all transactions completed outside of Bermuda, including those made in the US. Butterfield is absorbing a part of this fee, but a portion will be added to your charges for US transactions. For example, a transaction of $100.00 done in the US will attract a “US cross border fee - $0.60” and be shown as a separate line item. You may review the Schedule of Charges to find the US cross-border fee specific to your card.
Visa®
If you experience difficulties, please call collect +1 (303) 967-1098
Mastercard®
24-hour Cardholder Services
Assistance Centre
+1 (800) 307-7309 or +1 (636) 722-7111 (Standard and Gold)
+1 (866) 723-4549 or +1 (636) 722-8883 (Platinum and Black)
24-hour access to balance information, last payment date and available credit through CardLine at +1 (800) 788-9490.
Butterfield Cardholders enjoy enhanced security features of Chip and PIN technology as well as the convenience of contactless/Tap & Go™ technology. Making a purchase with your Debit or Credit card is even more secure when making a payment using a Chip-enabled terminal and choosing to pay using your PIN. And for purchases of US$150 and below, making purchases are faster and easier by simply tapping your card over the contactless reader to make a purchase.
Our Chip and PIN Cards will continue to support magnetic stripe-based transactions at merchants who are not equipped to process Chip-based transactions.
- Note that Foreign Currency Purchase Tax (FCPT) and/or Foreign Exchange (FX) charges will be applied to Bermuda Dollar payments on non-Bermuda Dollar purchases.
- Fees and rates are subject to change without notice.
- Where services are provided by organisations other than Butterfield, the Bank shall have no responsibility or liability for them, or for their mention on this page, or for their continuance.
- Butterfield is not responsible for the content of external websites.
- Restrictions on Card Processing Due to travel and trade sanctions, and economic embargoes imposed by the United States and the European Union on certain countries, Butterfield is unable to be involved in the processing of transactions originating in those sanctioned countries and other blocked countries. Butterfield must comply with international banking regulations that preclude us from facilitating payments to or accepting business from persons or businesses in some countries. As a result, you cannot use your Butterfield card(s) for purchases or cash advances in those locations. We regret any inconvenience this may cause. The countries from which Butterfield is unable to process transactions are Afghanistan, Belarus, Bosnia & Herzegovina, Central African Republic, Congo, Cuba*, Ethiopia, Guinea, Guinea-Bissau, Haiti*, Iran, Iraq, Lebanon, Libya, Mali, Myanmar(Burma), Nicaragua, North Korea, Russian Federation, Somalia, Sudan(South and North), Syria, Ukraine, Venezuela*, Yemen and Zimbabwe*.
- *Limited transactions allowed – please call +1 (441) 295 1111 for details