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National Heroes Day Banking Hours

Butterfield will be closed on Monday, 20 June, 2022 for National Heroes Day. To access your accounts, please use our Butterfield Online, ATM and mobile banking services.



Our Banking Centres will re-open on Tuesday, 21 June, 2022 from 9:00 a.m. – 4:00 p.m.

We have moved! Our new address is: PO Box 250, IFC6, IFC Jersey, St Helier, Jersey, JE4 5PU.

 

Please be advised our EUR Notice Accounts have been updated.  Please click here to view our current rates.

Butterfield will be closed on Monday, 13 November, for the Remembrance Day public holiday. Our Banking Centres will reopen on Tuesday, 14 November, at 9 a.m. To access your accounts, please use Butterfield Online and our ATM network.

Old Sterling Banknotes – removed from circulation on 1 October 2022.

Please be advised that as of Saturday, 1 October 2022, Butterfield will not accept old paper sterling notes for banking deposits or transactions as they will no longer be legal tender. The official last day of use is Friday, 30 September 2022.

Butterfield clients are encouraged to deposit old notes or swap them out for the new polymer ones at any Butterfield Banking Centre before Saturday, 1 October 2022. From this date, only polymer sterling banknotes will be accepted.

We will be closed on Monday, 23 January 2023 for National Heroes Day. Our Midtown Plaza Banking Centre will be this Saturday from 9:00 a.m. until 12:00 p.m. and otherwise all Banking Centres will reopen on Tuesday, 24 January 2023, with normal operating hours of 9:00 a.m. - 4:00 p.m. You can continue to access your accounts during the public holiday by using our Butterfield Online, ATM and mobile banking devices.

Please be advised our General Terms and Conditions have been updated in reference to a new clause 11.3.  Please click here to view the full document.

Holiday Banking Hours:

Butterfield will be closed from 2 p.m. on Friday 23 December and will reopen 9 a.m. Wednesday 28 December, 2022.

We will close again from 4 p.m. on Friday 30 December, 2022 and will reopen 9 a.m. Tuesday 3 January, 2023.

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Update on Saturday Banking: Saturday Banking will be temporarily suspended as we allow time for annual training and infrastructure investment initiatives. To access your accounts, please use our Butterfield Online, ATM and mobile banking services. Saturday Banking hours will resume as normal on March 4th.

Please be aware that we will be carrying out work on our technology systems from 6 pm on Friday, 6 October. Butterfield Online and Saturday Banking will be unavailable this weekend. All services are expected to resume as normal on Monday, 9 October. 

Butterfield will be closed on Monday, 2 September 2024, for the Labour Day public holiday. To access your accounts, please use Butterfield Online and our ATM network.

Our Banking Centres will re-open on Tuesday, 3 September 2024, from 9:00 a.m. - 4:00 p.m.

Butterfield will be closed on Monday, 17 June 2024 for the King’s Birthday public holiday. To access your accounts, please use Butterfield Online and our ATM network.

Our Banking Centres will re-open on Tuesday, 18 May 2024 from 9:00 a.m. - 4:00 p.m.

Update on Saturday Banking: We are pleased to announce the return of Saturday Banking. Our Front Street Banking Centre will be open from 10:00 a.m. to 3:00 p.m. every Saturday for you to take care of your personal banking needs.

Update on Saturday Banking: Saturday Banking will be temporarily suspended effective 15 July 2023, as we allow time for annual training and infrastructure investment initiatives. We will advise when Saturday Banking services have resumed. To access your accounts, please use Butterfield Online and our ATM network. We apologise for any inconvenience caused.

Hurricane Lee Advisory: Please be advised that our offices and Banking Centres in Bermuda will be open for business from 12:00 p.m. to 4:00 p.m. today.

The ATMs at Collector’s Hill, Modern Mart, Somerset MarketPlace and Somerset Banking Centre are back in service and Saturday banking will be available tomorrow at Front Street from 10:00 a.m. to 3 p.m. 

We are pleased to report the issue with debit card settlements has been fixed for the vast majority of accounts impacted, and we are working to correct the few outstanding. If you still see an issue with your account and you require access to blocked funds immediately, please contact the call centre.

Please be advised that our Banking Centres will be closing at 2:00 p.m. on Friday, 6 October. Butterfield Online will also be unavailable this weekend from 4:00 p.m. on Friday, 6 October until Monday, 9 October at 9:00 a.m. as part of a scheduled systems update.

Our Island Saver Instant Access account now has a reduced minimum of £10,000. Click here for more details

Our Fee Schedule has been updated, effective Friday, 1 March 2024. For full details, please review the Fee Schedule here

 

Butterfield will be closed on Monday, 17 June 2024 for the National Heroes Day public holiday. To access your accounts, please use Butterfield Online and our ATM network.
All Banking Centres will reopen on Tuesday, 18 June 2024, with our normal operating hours of 9:00 a.m. - 4:00 p.m.

Our General Terms and Conditions for Banking services have been updated, effective Friday, 17 July 2026. For full details, please review the document in the footer of our website. 

Our Schedule of Charges for Personal and Corporate Banking services has been updated, effective Friday, 2 January 2026. For full details, please review the Schedule of Charges documents in our website footer below. 

This page explains what we mean by "sanctioned countries" on our account opening forms, lists the jurisdictions currently affected by comprehensive or significant international sanctions, and outlines related restrictions on card and payment processing.

We assess every application individually. This page covers sanctions exposure specifically it is not a complete statement of our account eligibility criteria.

PROHIBITED JURISDICTIONS - NO RELATIONSHIP PERMITTED

These jurisdictions are subject to comprehensive sanctions under one or more of the OFAC, UN, EU, and UK (HMT) regimes. We do not open accounts or process transactions with a direct or indirect connection to these countries.

BelarusRussia
IranSyria
North Korea 


RESTRICTED JURISDICTIONS - ENHANCED REVIEW REQUIRED

These jurisdictions are subject to targeted or sectoral sanctions for example, measures aimed at specific industries, government bodies, or regions, rather than a full embargo. Any relationship with a connection to these countries is subject to enhanced due diligence and may be declined.

Countries Table

AfghanistanLibya
Bosnia and HerzegovinaMali
Central African RepublicMyanmar
Congo, Democratic Republic of theNicaragua
Cuba1Somalia
EthiopiaSouth Sudan
GuineaSudan
Guinea-BissauUkraine2
HaitiVenezuela
IraqYemen
LebanonZimbabwe

1. Cuba is also subject to a broad, longstanding US trade embargo. Any relationship, transaction, or business with a nexus to the United States involving Cuba is generally prohibited regardless of this classification.

2. This entry refers specifically to the regions of Crimea, Donetsk, Luhansk, Kherson, and Zaporizhzhia, which are subject to sanctions measures relating to their occupation by the Russian Federation ? not to Ukraine as a whole.

CARD & PAYMENT PROCESSING

Separately from the account eligibility rules above Butterfield is also unable to process card transactions, purchases or cash advances originating in certain countries, due to travel and trade sanctions and economic embargoes imposed by the United States and the European Union. Butterfield must comply with international banking regulations that preclude us from facilitating payments to, or accepting business from, persons or businesses in these jurisdictions. We regret any inconvenience this may cause.

These restrictions currently apply to the same jurisdictions listed under Prohibited and Restricted above. If you're traveling to one of those countries, your Butterfield card will not work there for purchases or cash advances.

IMPORTANT NOTES

This list reflects jurisdictions currently named under the international sanctions regimes referenced above. It is provided for general guidance and does not capture every factor we consider when assessing a customer relationship or card transaction we apply a broader, risk-based review to all applications and transactions, and may request additional information, restrict, or decline a relationship or transaction for reasons not reflected on this page. Card processing availability may also be subject to additional restrictions imposed by card networks or correspondent banks.

Sanctions regimes change frequently and without notice. We review this page regularly, but it may not reflect designations made very recently. Inclusion or omission of a country here should not be relied upon as a guarantee of account eligibility, and this page does not constitute legal advice.

If you have questions about how this applies to your situation, please contact our onboarding team before submitting an application.

OFFICIAL SANCTIONS SOURCES

We base the lists above on the following primary sources. We'd encourage you to check them directly for the most current designations.

SourceDescriptionLink
OFAC – US TreasurySanctions programs, country information, and the Specially Designated Nationals (SDN) listView source
United Nations Security CouncilUN Security Council Consolidated List of sanctions designationsView source
European UnionEU Sanctions Map of restrictive measures by countryView source
UK Sanctions List (HM Treasury / FCDO)The single source for all current UK sanctions designationsView source