Protect Your Accounts
Butterfield Online is a convenient and secure way to conduct banking, and we employ a number of safeguards to help protect your accounts from unauthorised access. Attempts by criminals to fool customers into revealing their online banking credentials and/or releasing funds to fraudulent accounts are becoming increasingly sophisticated and more common around the world. Please review the below information to learn how you can help protect yourself from fraud.
Fraudulent e-mails and “phishing” attacks
One of the most common ways that criminals attempt to gain access to bank accounts is through the use of so-called “phishing” e-mails. These are e-mails that are sent to customers and appear to originate at their financial institutions, but do not; they are fraudulent. Such e-mails typically ask customers to visit a website through a provided link to “update,” “unlock,” or “verify” their online banking credentials. The site to which the customer is directed is designed to capture the customers’ online banking credentials and allow the criminals to gain access to the customer’s account(s).
You’ll first notice scams when you get an unsolicited e-mail requesting an urgent response. The e-mail usually claims to be from a bank, credit card company or some other financial service you might use. It usually asks you to send your account details and sometimes your password, either by return e-mail or through a website. This is the process by which you are tricked into disclosing your password, PIN or bank account details to criminals using the Internet. They often use the excuse that a large transaction has recently passed through your account and they require your details to verify its validity. Other tricks are used to lower your guard, such as “security and maintenance upgrades”, “investigation of irregular account activity” or “bills or charges due”.
PLEASE REMEMBER: WE WILL NEVER ASK YOU TO DISCLOSE ALL YOUR SECURITY AND PERSONAL DETAILS BY E-MAIL.
Watch out. Some scam e-mails look surprisingly genuine. Fraudsters scan the internet for e-mail addresses or generate them at random. They don't need an online service provider's mailing lists. They may send just a few dozen e-mails but sometimes thousands. Even if only a few unsuspecting people respond, it can be worth the effort. These attempted frauds can look genuine by using: the names of real people; the right logos and branding; links to pages from the real website; official-looking fine print; a site that mimics the real thing. Technically, it's quite easy to copy and paste genuine pages to a new fake address.
How to spot a fraud
The success of each fraudulent e-mail depends entirely on fooling the recipient. However with closer attention, you can easily pick out warning signs:
Website address: this can be easily faked. Is the address spelt accurately? You should only access our official website.
Contact details: does the e-mail address look legitimate? Bear in mind anything before the “@” sign can be faked.
Shipping address: frauds often originate from areas such as Western Africa so avoid any requests to ship goods there.
General appearance: fraudulent e-mails will often have poor spelling, bad grammar, generally look sloppy and state a false sense of urgency to follow their instructions.
Safety checks to protect yourself
a) Stay calm
It's natural to be alarmed by an e-mail claiming your account has been frozen or your credit card information has been stolen. Resist your first impulse to reply. Never follow the instructions in the e-mail.
b) Suspect a scam if you're asked for your account details or your passwords by e-mail.
We will never ask for your account details or passwords by email.
c) Only go to the official Butterfield website or online banking sites by typing the URL in the address bar of your web browser.
Never click any hyperlink in an e-mail, as you cannot be certain where it will direct you.
d) Keep your computer secure
You should avoid clicking on any attachments in suspicious e-mails. Some frauds can lure you into opening an e-mail or attachment that secretly installs "trojan" software. Trojan software allows fraudsters to monitor your computer and access your accounts. Install effective protection on your computer and keep it up to date.
You can keep your computer secure by:
- ensuring your computer software has the latest security updates;
- getting an effective virus protection programme and updating it regularly;
- getting a “firewall” to protect your computer from unauthorised access;
- deleting suspicious e-mails without opening them. Avoid opening dubious attachments, even if the e-mail seems to come from someone you trust.
e) Take a few privacy precautions
Avoid conducting personal banking transactions using public WiFi (at Internet cafés, community centres and libraries, for example).
In some places, criminals have loaded software that records keystrokes. Check that nobody is looking over your shoulder and keep private information out of chat rooms or e-mail. Where possible use a secure website address starting with "https". Protect your e-mail address accordingly.
f) Act quickly if you think you've been conned or your accounts have been compromised
If you get a suspicious e-mail contact us directly using the channels below. Do not respond to any contact details in the e-mail as they are probably false. Do not click on any links or attachments. If you're still uncertain or if you have sent any details through an e-mail or website you're a bit worried about, contact us and ask to confirm the e-mail's authenticity. Monitor your account statements for any suspicious activity.
Regularly monitor your account transactions, and if you see something that you didn’t authorise, contact us as soon as possible.
Butterfield Bermuda: (441) 295 1111
Butterfield Cayman: (345) 949 7055
Send suspicious e-mails to: email@example.com